Meetings tool intermittent access and data hidden

[Steven Barker]

We've got a small workspace with 5 tools in it ~55Mb in total. One of these
tools is the Meeting tool, at the moment there are only 10 meetings saved in
it.

Everything has been working fine for the past couple of weeks until
yesterday, where someone said they could not see the meeting minutes from a
meeting taken last week. Someone else logged on and tried, and they could
see the data.

Today, noone in the team can see the data in the tool, and Groove is
freezing and taking 100% CPU when accessing the meeting tool. The other tools
seem unaffected. Rebooting and opening the tool again sometimes works, and
the data can be seen. Other times, we get the message "Tool cannot be
displayed.". When it works, closing the window or trying to do other
operations (i.e. switching to other apps) in different apps more often than
not freezes Groove again.

Has anyone seen this behavior in the meetings tool? I'm considering just
building a new tool. Any insight will be appreciated.

Everyone using Groove 3.1a 2374, Windows 2004 SP 4

 

[Gell]

Dear Steven,

Accoring to your description, I think we can run a grooveclean tool and then
test the results.

===============
1. Right-click on the Groove icon in the system tray, and choose Exit Groove.
2. Click the Windows Start button and choose Run.
3. Browse to C:\Program Files\Groove Networks\Groove\Bin and choose
GrooveClean.exe
4. In the Run box, the command line, should type:
C:\Program Files\Groove Networks\Groove\Bin\GrooveClean.exe
5. Click OK.
6. Please let us restart the computer normally.

For more information about using Grooveclean, refer to the following technote:
How to use GrooveClean.exe to clear communications queues or remove all
Groove data
http://www.groove.net/support/kb/detail.cfm/docnum/TCN-00312

After these steps, please let us re-run the Groove and test the results.

Thanks.