Hello Helen,
You've landed in a discussion group for users of Mac versions of Word (not
your fault: it's a charming foible of Microsoft's web interface, which I
guess you used). Mac versions differ variously from PC versions. Although
several people here use both PCs and Macs and may give you an answer soon,
it's likely that more people in a PC group have experienced your specific
problem. Here's where all the groups are listed:
http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
Cheers,
Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from North America and Europe, so my
follow-on responses to those regions can be delayed)
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