Merge problem when using Outlook 2002

[DFitz]

I'm running Office 2000 and am able to create labels, form letters, etc.
from scratch using Public Contacts & Outlook's mail merge option. However,
some others in my group are running Office 2002 (same version for both Word
and Outlook)
and are having problems creating "new documents" using this feature. They
get to Word's Mail Merge
Helper Window, can do the Setup but after that the Create Labels window
where you select the merge fields will not appear. Also, if I start in Word
and try to link back to the Outlook database it doesn't see the Public
Folder Contacts.

Added info: Both versions merge properly if I create a main merge document
and save it out on the network.

Anybody have any ideas on how to correct this?

Thank you.

 

[Doug Robbins]

Get them to start the merge from Outlook. It will give them much more
control.

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Hope this helps,
Doug Robbins - Word MVP

 

[DFitz]

They are starting from Outlook, sorry should have included that in my
message.

 

[Graham Mayor]

In that case, see http://www.gmayor.com/mail_merge_labels_with_word_xp.htm

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Graham Mayor - Word MVP


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