Merge to E-Mail option grayed out in Word 2002

[Eric W. Crawford]

I am unable to send merge documents by e-mail, since the
e-mail document type didn't appear on the list when
starting the mail merge wizard, and the "merge to e-mail"
icon on the merge toolbar is grayed out. Also, on the
File|Send To menu, the "mail recipient" option is grayed out.

Word 2002 help says I need a MAPI-compliant e-mail program
installed. I have Eudora 5.2 installed, initially with the
"use Eudora MAPI server" option set to "always." Changing
that to "never" didn't fix the problem. I also have Outlook
Express installed. Any ideas for how to activate the "merge
to e-mail" option?

 

[Doug Robbins - Word MVP]

Hi Eric,

Try setting Outlook Express as the default mail program. Tools>Options in
OE.

Please post any further questions or followup to the newsgroups for the
benefit of others who may be interested. Unsolicited questions forwarded
directly to me will only be answered on a paid consulting basis.

Hope this helps
Doug Robbins - Word MVP

 

[Peter Jamieson]

In this case, Word is probably not finding some lines you need in WIN.INI. I
would open the WIN.INI file in your Windows directory (probably c:\Windows
or c:\Winnt) using e.g. Notepad. Check for the following lines (which should
be present in /most/ Windows installations but which may need to be
different in some cases, so proceed with caution). If they aren't there,
make a backup copy of your WIN.INI and try copying/pasting them in:

[Mail]
MAPI=1
CMC=1
CMCDLLNAME=mapi.dll
CMCDLLNAME32=mapi32.dll
MAPIX=1
MAPIXVER=1.0.0.1
OLEMessaging=1

As far as I can tell from experiments here, Word 2002 should work fine with
Eudora 5.2, and on versions of Windows with a recent version of the MAPI
dlls (e.g. Windows 2000 or later, or IE5 or later) it probably doesn't make
any difference whether you use Eudora's version of MAPI or not. However,
things may be different on your configuration.

Also, as far as I can tell, no e-mail client except the full Outlook 2002 or
later lets you send HTML format mail.