Merge to Email Button Dimmed in Data Merge Manager

[Lauren]

I am trying to do a merge to email (Word to Entourage) and my "Merge to
Email" button is dimmed and unavailable. I have placed the email field
in the document, so that should not be the problem. I have done
thousands of these emails and this is the first time this has happened
to me. I am looking for any suggestions or ideas of what may be
causing this option to become unavailable.

Any assistance will be greatly appreciated! I am using Word 2004 on an
iBook G4. Thanks!

 

[Lauren]

Forgot to mention that I am using an Excel workbook as my data source.

 

[Shawn Larson [MSFT]]

Lauren,

No answers for you, but I do have some questions:
- Are the other 'merge' buttons grayed out? 'Merge to Printer'? 'Merge to
New Document'?
- In the Data Source section of the Data Merge Manager, does it 'show' the
correct filename for your Excel workbook?
- Any 'Query Options' set for the data source?

Shawn Larson
Mac Word Test

 

[Jim Gordon MVP]

Hi Lauren,

You probably don't have an email address field in the merge document.
There has to be an email field in the document in order to use the Merge
to Email button.

If you don't want to display the email address in the merged document,
put the email field anywhere in the document anyway. Then select the
field, then use Format > Text and check the HIDDEN box. That way the
field will exist, the data merge will work, but the recipient won't see
the field.

-Jim

 

[CyberTaz]

Hi Lauren -

I know you're in better hands with Shawn so I'm not going to butt in other
than to add a few questions to the list - If you...

have done thousands of these emails and this is the first time this has

happened to me

What else is *different* this time?

Have you installed/uninstalled any Office or OS updates or any other
software?

Have you tried running Repair Disk Permissions?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Paul Berkowitz]

You seem to have missed Jim Gordon's post, Bob, which may have nailed it.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[CyberTaz]

Quite the contrary, Paul - I think Jim missed the op's statement in the
first message:

 

[MelB]

I am having the same issue. I do also have the e-mail field in the
merge document. I use Office 2004 (11.2) on Mac OS 10.4 on a Powerbook
G4.

Thanks,
-M

 

[Shawn Larson]

Having an email field in the document is not required for the Merge to Email
button to be enabled. If Entourage is not set as the default email reader,
the merge to email button will be grayed out. Check the preferences for any
other email clients you have installed and have the preference set for
Entourage. For Apple's Mail app, the General preference gives you the
option to set the default email reader.

Word verifies if Entourage is the default email reader on launch, so you may
need to relaunch Word after changing the preference.

Shawn Larson
Mac Word Test
Microsoft
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[Clive Huggan]

Mel,

Yes, it's a bizarre Apple thing: even if you never use Mail, you have to
open Mail to set Entourage ­ or whatever ­ as the default. ;-)

Clive Huggan
============