Message body disappear in some HTML message

[Neung]

Dear All,

Some HTML email that send to us (in inbox) appears blank body message. We
can all another details (From, To, Subject, Sent, etc) except the body
message. It looks like blank message. When I open this message with our Web
Mail, I can see the message.
Then I try to change to use "Tools>Options>Email Options>Read all standard
mail in plain text", then I can see all the message details.

I cannot let this option enable because outlook will convert all our emails
from HTML to Plain Text format. Then I cannot print only the first page of
each email (from the HTML printing feature), it will allow us to print in
Plain Text style (Memo, Table style) which I cannot choose the page number to
print, but only print all page or even or odd page.

I'd checkd and found that the solution to print only the first page from
Plain Text stype in to print into Microsoft Office Document Image Writer
first and then print it again from the image writer program. Then I can
choose the first page to print.
This solution is unacceptable because it takes a lot of process to print.

Any solutions?

Regards,
Poonyalid

 

[Clayton-AucklandNZ]

Hi Poonyalid,

Maybee a firewall or your internet explorer security settings are
restricting you from viewing HTML,

Possibly attempt under your options to recieve your emails in Rich Text
Format see if this works

Thanks,

Clayton

 

[jkubon]

Hello.

We've just started experiencing the same problem, 2 days ago. One user
reported it yesterday, with an external email. This morning I returned
to work and she's also having issues now with internal emails and
websites. Emails print only the To/From info. Webpages print only
URL/Date/Pages in the respective corners. This was limited to this one
user until about two hours ago.

I've ruled out the following...
(1.) WinXP Pro SP2 OS up to date.
(2.) OfficeXP Pro SP3 up to date.
(3.) Encoding messages. MS KB271583
(4.) Style sheets. MS KB#272518
(5.) Printer differences and drivers - these two users do have
different printers but others users on the network, without the
problem, have the same printer models as these two users.
(6.) Internet security zones.
(7.) Symantec Antivirus Corporate up-to-date 10.0.2.2000 with current
definitions as of 02/21/06.

Any other ideas/solutions out there yet?

Thanks,
Joseph