Message disappears from inbox after replying

[Nanny]

This has just started happening - whenever I reply to an email instead of a
copy staying in my inbox it disappears and the only copy is in my 'sent' box.
It is also driving me crazy as I'm losing track of problems and do a lot of
customer service. Is ANYONE able to help me?

 

[Ben]

Try this:

Tools => Options => "Preferences Tab" => Email Options => make sure "Close
original message....." is unchecked.

Ben

 

[F.H. Muffman]

This has just started happening - whenever I reply to an email instead of a

copy staying in my inbox it disappears and the only copy is in my 'sent' box.
It is also driving me crazy as I'm losing track of problems and do a
lot of customer service. Is ANYONE able to help me?

What type of mail server are you using?

Outlook has never saved sent items to the Inbox before. They either go to
the Sent Items folder or to the folder where the message you are replying
to is if it isn't in the Inbox.

 

[Russ Valentine [MVP-Outlook]]

Suspect the user didn't mean what she typed. Suspect she meant that the
original message (not a copy thereof) disappeared from the Inbox when she
replied. That means she has the Inbox view set to "Sort by Icon" so it
disappeared from view.

 

[HikingStick]

What type of mail server are you using?

Outlook has never saved sent items to the Inbox before. They either go to
the Sent Items folder or to the folder where the message you are replying
to is if it isn't in the Inbox.

Actually, I understand the symptom, as I have a user here who just
reported the same issue.

When the user replies to, or forwards a message that was in the Inbox,
the original message that was in the Inbox disappears and only the
record of the sent item remains in the Sent Items folder. Normally,
replying to a message will leave that message in the Inbox.

In our environment, we moved to Exchange 2007 with Outlook 2003/2007
clients after spending a number of years on a generic mail server.
Under the generic mail server, mail was kept in Outlook in PST files.
Now, under Exchange 2007, the users have OST files. The mail from the
PST files were imported into the OST file, and the PST files were
removed from the users' accounts.

On a hunch, I decided to open the old PST file. As it turns out,
Outlook had the "missing" messages (the ones that "disappeared" from
the Inbox in the OST file) in the PST file.

I'd like to know why, and how to fix it.

~HikingStick
~Andrew James Riemer