Message icons have changed in Taskbar

[James Serjeant]

Before -
Opened Outlook messages displayed an "Outlook" icon in the taskbar

Now -
Opened Outlook messages display as "Word" icons in the taskbar

Problem - the user cant tell the difference between open Outlook messages
and open Word documents, they open multiple of each and quickly become
confused, very annoyinig (the problem AND the user!!)

Any ideas what may have caused this and how to "unwind" ?

Outlook2003 latest SP and fully patched

Thanks

 

[Diane Poremsky [MVP]]

Apparently some recent patch caused it - I don't know which one, only that
several people have complained. I'm not sure if its an office patch or
windows.

I'd start with detect and repair. If that fails to help and you can pinpoint
a date it started, look in add/remove programs (enable show updates) and see
what was installed right before. Uninstall and reboot. If you identify the
cause, please report back.

--
Diane Poremsky [MVP - Outlook]



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[James Serjeant]

Can't promise when I'll get to tackle this as the user now advises it's
causing them less of a problem than they first reported, so they're now
reluctant to drop their notepad into IT...why are users so keen to simply
use IT as an excuse not to work....

Thanks for the reply, it was a big help. If I ever get to the bottom of this
I will repost.

Apparently some recent patch caused it - I don't know which one, only that
several people have complained. I'm not sure if its an office patch or
windows.

I'd start with detect and repair. If that fails to help and you can
pinpoint a date it started, look in add/remove programs (enable show
updates) and see what was installed right before. Uninstall and reboot. If
you identify the cause, please report back.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Before -
Opened Outlook messages displayed an "Outlook" icon in the taskbar

Now -
Opened Outlook messages display as "Word" icons in the taskbar

Problem - the user cant tell the difference between open Outlook messages
and open Word documents, they open multiple of each and quickly become
confused, very annoyinig (the problem AND the user!!)

Any ideas what may have caused this and how to "unwind" ?

Outlook2003 latest SP and fully patched

Thanks