Message Priority disappears after 30 seconds

[Medallion]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

I have a user that when she receives an email that was set to Highest-Priority (red exclamation point), will arrive in her Inbox marked Highest-Priority. Then after about 30 seconds it will automatically disappear (the priority mark). I saw it happen right before my eyes. It just simply vanished. No one touched anything. The message arrive, marked as it should be, then 30 seconds passed and whamo, the Priority changed to none.

I repaired the database, I updates to the latest 12.1.4, still the same problem. I checked over all the preferences and I don't see anything that could have this kind of effect.

 

[William Smith [MVP]]

I have a user that when she receives an email that was set to
Highest-Priority (red exclamation point), will arrive in her Inbox
marked Highest-Priority. Then after about 30 seconds it will
automatically disappear (the priority mark). I saw it happen right
before my eyes. It just simply vanished. No one touched anything. The
message arrive, marked as it should be, then 30 seconds passed and
whamo, the Priority changed to none.

I repaired the database, I updates to the latest 12.1.4, still the
same problem. I checked over all the preferences and I don't see
anything that could have this kind of effect.

Do they still appear in Outlook Web Access (OWA)?

Can you reproduce this problem using Outlook connected to the same
Exchange account while Entourage is not running?

--

bill

Entourage Help Page <http://entourage.mvps.org/>
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[Medallion]

Oddly some messages a few days old retain the status flag. I also just checked in Webmail and a message from yesterday does show the status flag.

 

[William Smith [MVP]]

Oddly some messages a few days old retain the status flag. I also
just checked in Webmail and a message from yesterday does show the
status flag.

Are you sure you don't have a rule under Tools --> Rules that could be
resetting the status?

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>