Message Recall works differently for different users

[Sagar]

I am having a problem with Outlook Recall message (in internal Exchange
Server).
For some users the messages waits for user to open the Recall message before
deleting the original. But for some others both original and the recall
notification reach the mail box but in few secs both messages gets deleted
(i.e. user will never know that something reached his mail box). Can someone
know if there are any settings causing this difference? or is it a random
thing?

PS: Assume that the original message is unread.

Version of Outlook is 2003.

 

[Brian Tillman [MVP - Outlook]]

For some users the messages waits for user to open the Recall message
before
deleting the original. But for some others both original and the recall
notification reach the mail box but in few secs both messages gets deleted
(i.e. user will never know that something reached his mail box). Can
someone
know if there are any settings causing this difference? or is it a random
thing?

I'm under the impression that it's always true that the recall message must
be opened before the original in order for recall to work. Perhaps there's
a mechanism on some people's PCs where the recall message is being opened.

 

[K. Orland]

It's possible it's settings. Do some people have autopreview on and have
emails set to be marked as read after X amount of time?

 

[Sagar]

Changing the autppreview pane doesnt help.

It's possible it's settings. Do some people have autopreview on and have
emails set to be marked as read after X amount of time?