B
Byg Byrd
Message stuck in outbox (Outlook 2003 SP 1)
After working properly for ages (more than 12 months) all of a sudden both
new and forwarded received messages, on clicking "Send" go to the Outbox,
display in Italics for a very small fraction of a second then switch to
normal font and then refuse to be sent.
An e-mail struck in the Outbox has a header with:
- an icon which looks like a message outside an open envelope it came in (if
ready to send it should be a closed envelope)
- has a date of "None" (should be date/time stamped)
- Is in normal font (should be italics)
The Outbox folder name in the Folder Panel is in bold followed by the number
of messages in the Outbox shown in square brackets (normally round brackets
appear around the number indicating the messages are waiting to be sent).
I've tried:
- opening the message and clicking Send again - same result.
- creating a new message, saving it to draft, opening it, clicking send - it
goes to the Outbox but on checking displays in normal font and cannot be sent.
- forward a message that has been received - same result.
- uninstalling Outlook and reinstalling it - same result.
- removed all my add-ins - same result.
- stopped AVG anti-virus and ZoneAlarm Pro - same result.
- messages with and without attachments - same result (problem actually
started with a message with two Word attachments amounting to 250kB)
- I've updated my virus scanner and done a complete scan for vurii -
nothing found.
- I've run Ad-Aware - nothing unusual found.
- If I select a stuck message in Outbox, right click it and from the right
click menu select "Forward", the message is opened, has the recipients'
addresses already in the relevant address fields and then immediately click
send (without changing it in any way) it appears in the Outbox as a normal
message waiting to be sent, ie the "should be's" above are all true, and the
clicking "Send/Receive" on the Toolbar sends the newly forwarded message on
its way BUT NOT the stuck message.
Additional info:
- this behaviour occurs regardess of whether the addressee's (intended
recipient) e-mail address is in the To: or CC: or BCC: field.
- I can repeat the above very consistently.
I always Send/Receive manually. And yes, the pop/smtp of the accounts are
all setup correctly. They worked just fine about 5 minutes before this
problem suddenly started.
One other strange behaviour - when the main Outlook windows has the focus
and no dialogues are open I hear a boing-boing, boing-boing sound. Open an
Outlook dialogue or shift focus to another application and the boing-boing
sound disappears sometimes, but not always. This also started with the stuck
message problem.
This problem started three days ago and after more than 10 hours of trying
everything I can think of and the tips I can find on the Web, without
success, I'm now going nuts listening to the boing-boing and pully my hair
out and so I'm hoping there is a genius or two out there that can point me in
the right direction.
After working properly for ages (more than 12 months) all of a sudden both
new and forwarded received messages, on clicking "Send" go to the Outbox,
display in Italics for a very small fraction of a second then switch to
normal font and then refuse to be sent.
An e-mail struck in the Outbox has a header with:
- an icon which looks like a message outside an open envelope it came in (if
ready to send it should be a closed envelope)
- has a date of "None" (should be date/time stamped)
- Is in normal font (should be italics)
The Outbox folder name in the Folder Panel is in bold followed by the number
of messages in the Outbox shown in square brackets (normally round brackets
appear around the number indicating the messages are waiting to be sent).
I've tried:
- opening the message and clicking Send again - same result.
- creating a new message, saving it to draft, opening it, clicking send - it
goes to the Outbox but on checking displays in normal font and cannot be sent.
- forward a message that has been received - same result.
- uninstalling Outlook and reinstalling it - same result.
- removed all my add-ins - same result.
- stopped AVG anti-virus and ZoneAlarm Pro - same result.
- messages with and without attachments - same result (problem actually
started with a message with two Word attachments amounting to 250kB)
- I've updated my virus scanner and done a complete scan for vurii -
nothing found.
- I've run Ad-Aware - nothing unusual found.
- If I select a stuck message in Outbox, right click it and from the right
click menu select "Forward", the message is opened, has the recipients'
addresses already in the relevant address fields and then immediately click
send (without changing it in any way) it appears in the Outbox as a normal
message waiting to be sent, ie the "should be's" above are all true, and the
clicking "Send/Receive" on the Toolbar sends the newly forwarded message on
its way BUT NOT the stuck message.
Additional info:
- this behaviour occurs regardess of whether the addressee's (intended
recipient) e-mail address is in the To: or CC: or BCC: field.
- I can repeat the above very consistently.
I always Send/Receive manually. And yes, the pop/smtp of the accounts are
all setup correctly. They worked just fine about 5 minutes before this
problem suddenly started.
One other strange behaviour - when the main Outlook windows has the focus
and no dialogues are open I hear a boing-boing, boing-boing sound. Open an
Outlook dialogue or shift focus to another application and the boing-boing
sound disappears sometimes, but not always. This also started with the stuck
message problem.
This problem started three days ago and after more than 10 hours of trying
everything I can think of and the tips I can find on the Web, without
success, I'm now going nuts listening to the boing-boing and pully my hair
out and so I'm hoping there is a genius or two out there that can point me in
the right direction.