Message stuck in Outbox

[Sissy Sniffen]

I use Microsoft Outlook 2003 with WinXP. I sent a message that was too large
and it is now stuck in my outbox. I can not delete the message. Outlook
states that it is in the process of being sent. I need to restart my
computer everytime i want to send another message.

Any suggestions?

Thanks--Sissy

 

[F.H. Muffman]

I use Microsoft Outlook 2003 with WinXP. I sent a message that was

too large and it is now stuck in my outbox. I can not delete the
message. Outlook states that it is in the process of being sent. I
need to restart my computer everytime i want to send another message.

File - Work Offline
Wait 5 minutes.
Attempt to delete the message.

If it still fails,
File - Exit
Wait 5 minutes.
Open up Task Manager and verify outlook.exe is not on the processes tab.
Start Outlook and remain offline.
Attempt to delete message.

 

[Sissy Sniffen]

FANTASTIC! First attempt worked ... thank you!

File - Work Offline
Wait 5 minutes.
Attempt to delete the message.

If it still fails,
File - Exit
Wait 5 minutes.
Open up Task Manager and verify outlook.exe is not on the processes tab.
Start Outlook and remain offline.
Attempt to delete message.

 

[Sissy Sniffen]

I am back on 4-5 hours later and messages are getting stuck again in outbox
(nothing big). I am recevieving messages. What do i need to do?

Thanks again.

 

[F.H. Muffman]

I use Microsoft Outlook 2003 with WinXP. I sent a message that was

I am back on 4-5 hours later and messages are getting stuck again in
outbox (nothing big). I am recevieving messages. What do i need to
do?

By nothing big, do you mean they do have attachments, but the attachments
just aren't big?

Generally, this sort of thing happens because of an Anti-Virus software package
plugging into Outlook to try and scan all incoming and outgoing mail, which
isn't needed and causes problems such as this.

Why isn't it needed? Any virus that comes in via email will be caught by
an active AV software package watching HD activity. The attachment previewer
doesn't run any code, so won't fire off viruses there, and if you open the
file in whatever application, it gets saved to disk and that's where the
AV software catches it.

If this just started, try uninstalling the AV software and reinstalling it
without Outlook support to see if it fixes the problem. If it does, you
can ping the manufacturer of the AV software to see if they have some other
fix.