Message stuck in Outbox

[Jaycee]

I have a user who is using Outlook 2007 with SP2.

Messages are stuck in her Outbox and she is unable to send. I tried
re-creating the profile and that didn't work. I do not see the messages in
the Outbox from OWA so they appear to be stuck on the Outlook client. When
I looked at the connection status from Outlook, everything appears to be
connected successfully via TCP/IP.

The user was successful in sending from another computer with Outlook. I
also tried to enable Outlook logging but much of it I didn't understand.

Any ideas out there on what else I can try to resolve this issue?

Thanks.

Jaycee

 

[Diane Poremsky [MVP]]

Do you have your antivirus integrated with Outlook? Do you get any send
errors?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

 

[Jaycee]

We are using Sophos anti-virus but have not had any issues with anyone else.
I did not see any send errors while troubleshooting. Is there a specific
area I should look for these errors? The event logs didn't show anything
nor did the Outlook status bar.

Do you have your antivirus integrated with Outlook? Do you get any send
errors?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

I have a user who is using Outlook 2007 with SP2.

Messages are stuck in her Outbox and she is unable to send. I tried
re-creating the profile and that didn't work. I do not see the messages
in the Outbox from OWA so they appear to be stuck on the Outlook client.
When I looked at the connection status from Outlook, everything appears
to be connected successfully via TCP/IP.

The user was successful in sending from another computer with Outlook. I
also tried to enable Outlook logging but much of it I didn't understand.

Any ideas out there on what else I can try to resolve this issue?

Thanks.

Jaycee

 

[Diane Poremsky [MVP]]

The errors usually come up in the Send/Receive progress dialog.

So even pressing F5 (or the Send/receive button) fails to send the items?
Have you checked the settings in the Send/Receive dialog? (Ctrl+Alt+S)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

We are using Sophos anti-virus but have not had any issues with anyone
else. I did not see any send errors while troubleshooting. Is there a
specific area I should look for these errors? The event logs didn't show
anything nor did the Outlook status bar.

Do you have your antivirus integrated with Outlook? Do you get any send
errors?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

I have a user who is using Outlook 2007 with SP2.

Messages are stuck in her Outbox and she is unable to send. I tried
re-creating the profile and that didn't work. I do not see the messages
in the Outbox from OWA so they appear to be stuck on the Outlook client.
When I looked at the connection status from Outlook, everything appears
to be connected successfully via TCP/IP.

The user was successful in sending from another computer with Outlook.
I also tried to enable Outlook logging but much of it I didn't
understand.

Any ideas out there on what else I can try to resolve this issue?

Thanks.

Jaycee