message: "the file [file name] is not available"

[Guest]

I cannot open any my word files. Each effort produces
the message, "the file [file name] is not available"

In the recent past, when trying to exit word i was
prompted as to whether I wanted to save a new version of
the template "normal"

what is wrong?

 

[Jezebel]

Have you checked for viruses?

 

[Guest]

Yes. I now have and the problem is gone. Thank you!!!

-----Original Message-----
Have you checked for viruses?

I cannot open any my word files. Each effort produces
the message, "the file [file name] is not available"

In the recent past, when trying to exit word i was
prompted as to whether I wanted to save a new version of
the template "normal"

what is wrong?

.