Messages are not being received

[marlin]

My company uses Outlook 2003 as the email client on a POP/SMTP server (Daemon
tools). Since yesterday people people started complaining that there message
show that they've been sent, but they are not received on the other end. From
the Web client, the messages sent are being received, so the problem is
defintlly on the pc/outlook.

On one pc I ran detect and repair and that solved the problem, but on another
the problem is still there. I've just installed SP2, but this also does not
correct the problem. Currentlly I'm doing an office update on two outlook
items in the hope that it will correct this problem.

I suspect a security patch from Microsoft caused this problem. Any
ideas/solutions ?

 

[Brian Tillman]

My company uses Outlook 2003 as the email client on a POP/SMTP server
(Daemon tools). Since yesterday people people started complaining
that there message show that they've been sent, but they are not
received on the other end. From the Web client, the messages sent are
being received, so the problem is defintlly on the pc/outlook.

Not a valid conclusion.

On one pc I ran detect and repair and that solved the problem, but on
another the problem is still there. I've just installed SP2, but this
also does not correct the problem. Currentlly I'm doing an office
update on two outlook items in the hope that it will correct this
problem.

I suspect a security patch from Microsoft caused this problem. Any
ideas/solutions ?

Enable diagnostic logging and see if the messages are reaching the server.
http://support.microsoft.com/kb/300479/en-us

 

[marlin via OfficeKB.com]

Here is the log file:



2006.05.11 07:17:42 <<<< Logging Started (level is LTF_TRACE) >>>>
2006.05.11 07:17:42 Resource manager terminated


2006.05.11 07:18:02 <<<< Logging Started (level is LTF_TRACE) >>>>
2006.05.11 07:18:02 mail.wol.co.za: Synch operation started (flags = 00000001)

2006.05.11 07:18:02 mail.wol.co.za: UploadItems: 0 messages to send
2006.05.11 07:18:02 mail.wol.co.za: Synch operation completed
2006.05.11 07:18:02 mail.wol.co.za: Synch operation started (flags = 00000030)

2006.05.11 07:18:02 mail.wol.co.za: DoPOPDownload(flags = 00000030, max msg =
ffffffff): full items
2006.05.11 07:18:02 POP3 (mail.wol.co.za): Begin execution
2006.05.11 07:18:03 POP3 (mail.wol.co.za): ========= Initial blob
=========
2006.05.11 07:18:03 POP3 (mail.wol.co.za):
===================================
2006.05.11 07:18:03 POP3 (mail.wol.co.za): Port: 110, Secure: no, SPA: no
2006.05.11 07:18:03 POP3 (mail.wol.co.za): Finding host
2006.05.11 07:18:03 POP3 (mail.wol.co.za): Connecting to host
2006.05.11 07:18:03 POP3 (mail.wol.co.za): Connected to host
2006.05.11 07:18:03 POP3 (mail.wol.co.za): <rx> +OK wol.co.za POP MDaemon 7.2.
0 ready <[email protected]>
2006.05.11 07:18:03 POP3 (mail.wol.co.za): Authorizing to server
2006.05.11 07:18:03 POP3 (mail.wol.co.za): [tx] USER portiam
2006.05.11 07:18:03 POP3 (mail.wol.co.za): <rx> +OK portiam... User ok
2006.05.11 07:18:03 POP3 (mail.wol.co.za): [tx] PASS ****************
2006.05.11 07:18:03 POP3 (mail.wol.co.za): <rx> +OK (e-mail address removed)'s
mailbox has 0 total messages (0 octets)
2006.05.11 07:18:03 POP3 (mail.wol.co.za): Authorized to host
2006.05.11 07:18:03 POP3 (mail.wol.co.za): Connected to host
2006.05.11 07:18:03 POP3 (mail.wol.co.za): [tx] STAT
2006.05.11 07:18:03 POP3 (mail.wol.co.za): <rx> +OK 0 0
2006.05.11 07:18:03 POP3 (mail.wol.co.za): ==== Comparing server and local
blobs ====
2006.05.11 07:18:03 POP3 (mail.wol.co.za):
==========================================
2006.05.11 07:18:03 POP3 (mail.wol.co.za): Do deletions: LoS: no
2006.05.11 07:18:03 POP3 (mail.wol.co.za): Disconnecting from host
2006.05.11 07:18:03 POP3 (mail.wol.co.za): [tx] QUIT
2006.05.11 07:18:03 POP3 (mail.wol.co.za): <rx> +OK (e-mail address removed) wol.co.
za POP Server signing off (mailbox empty)
2006.05.11 07:18:03 POP3 (mail.wol.co.za): Disconnected from host
2006.05.11 07:18:03 POP3 (mail.wol.co.za): ========= No blob changes
=========
2006.05.11 07:18:03 POP3 (mail.wol.co.za):
===================================
2006.05.11 07:18:03 POP3 (mail.wol.co.za): End execution
2006.05.11 07:18:03 mail.wol.co.za: ReportStatus: RSF_COMPLETED, hr =
0x00000000
2006.05.11 07:18:03 mail.wol.co.za: Synch operation completed
2006.05.11 07:18:17 mail.wol.co.za: Synch operation started (flags = 00000001)

2006.05.11 07:18:17 mail.wol.co.za: UploadItems: 1 messages to send
2006.05.11 07:18:17 SMTP (mail.wol.co.za): Begin execution
2006.05.11 07:18:17 SMTP (mail.wol.co.za): Port: 25, Secure: no, SPA: no
2006.05.11 07:18:17 SMTP (mail.wol.co.za): Finding host
2006.05.11 07:18:17 SMTP (mail.wol.co.za): Connected to host
2006.05.11 07:18:17 SMTP (mail.wol.co.za): <rx> 220-wol.co.za ESMTP MDaemon 7.
2.0; Thu, 11 May 2006 07:16:19 +0200
2006.05.11 07:18:17 SMTP (mail.wol.co.za): <rx> 220-All transactions on this
domain are logged
2006.05.11 07:18:17 SMTP (mail.wol.co.za): <rx> 220-*
2006.05.11 07:18:17 SMTP (mail.wol.co.za): <rx> 220-*
2006.05.11 07:18:17 SMTP (mail.wol.co.za): <rx> 220 *
2006.05.11 07:18:17 SMTP (mail.wol.co.za): [tx] EHLO APCGR300180
2006.05.11 07:18:17 SMTP (mail.wol.co.za): <rx> 250-wol.co.za Hello
APCGR300180, pleased to meet you
2006.05.11 07:18:18 SMTP (mail.wol.co.za): <rx> 250-ETRN
2006.05.11 07:18:18 SMTP (mail.wol.co.za): <rx> 250-AUTH=LOGIN
2006.05.11 07:18:18 SMTP (mail.wol.co.za): <rx> 250-AUTH LOGIN CRAM-MD5
2006.05.11 07:18:18 SMTP (mail.wol.co.za): <rx> 250-8BITMIME
2006.05.11 07:18:18 SMTP (mail.wol.co.za): <rx> 250 SIZE 7000000
2006.05.11 07:18:18 SMTP (mail.wol.co.za): Authorized to host
2006.05.11 07:18:18 SMTP (mail.wol.co.za): Connected to host
2006.05.11 07:18:18 SMTP (mail.wol.co.za): [tx] MAIL FROM: <*****>
2006.05.11 07:18:18 SMTP (mail.wol.co.za): <rx> 250 <*****>, Sender ok
2006.05.11 07:18:18 SMTP (mail.wol.co.za): [tx] RCPT TO: <*****>
2006.05.11 07:18:18 SMTP (mail.wol.co.za): <rx> 250 <*****>, Recipient ok
2006.05.11 07:18:18 SMTP (mail.wol.co.za): [tx] DATA
2006.05.11 07:18:18 SMTP (mail.wol.co.za): <rx> 354 Enter mail, end with
<CRLF>.<CRLF>
2006.05.11 07:18:18 SMTP (mail.wol.co.za): [tx]
..
2006.05.11 07:18:27 SMTP (mail.wol.co.za): <rx> 250 Ok, message saved
<Message-ID: <!&!
AAAAAAAAAAAYAAAAAAAAAIpJqLU7Co5Pv6cbTz2VYfbCgAAAEAAAAIQnzMtVyNROiJwYQ2IPYgMBAAAAAA==@wol.
co.za>>
2006.05.11 07:18:30 SMTP (mail.wol.co.za): End execution
2006.05.11 07:18:30 mail.wol.co.za: ReportStatus: RSF_COMPLETED, hr =
0x00000000
2006.05.11 07:18:30 mail.wol.co.za: Synch operation completed

Any ideas?
Thanks for the help.

My company uses Outlook 2003 as the email client on a POP/SMTP server
(Daemon tools). Since yesterday people people started complaining
that there message show that they've been sent, but they are not
received on the other end. From the Web client, the messages sent are
being received, so the problem is defintlly on the pc/outlook.

Not a valid conclusion.

On one pc I ran detect and repair and that solved the problem, but on
another the problem is still there. I've just installed SP2, but this

[quoted text clipped - 4 lines]

I suspect a security patch from Microsoft caused this problem. Any
ideas/solutions ?

Enable diagnostic logging and see if the messages are reaching the server.
http://support.microsoft.com/kb/300479/en-us

 

[Brian Tillman]

Here is the log file:

2006.05.11 07:18:03 POP3 (mail.wol.co.za): [tx] STAT
2006.05.11 07:18:03 POP3 (mail.wol.co.za): <rx> +OK 0 0

This says the server is telling you you have no incoming messages to
download.

2006.05.11 07:18:18 SMTP (mail.wol.co.za): [tx] MAIL FROM: <*****>
2006.05.11 07:18:18 SMTP (mail.wol.co.za): <rx> 250 <*****>, Sender ok
2006.05.11 07:18:18 SMTP (mail.wol.co.za): [tx] RCPT TO: <*****>
2006.05.11 07:18:18 SMTP (mail.wol.co.za): <rx> 250 <*****>,
Recipient ok 2006.05.11 07:18:18 SMTP (mail.wol.co.za): [tx] DATA
2006.05.11 07:18:18 SMTP (mail.wol.co.za): <rx> 354 Enter mail, end
with <CRLF>.<CRLF>
2006.05.11 07:18:18 SMTP (mail.wol.co.za): [tx]
.
2006.05.11 07:18:27 SMTP (mail.wol.co.za): <rx> 250 Ok, message saved

This says unequivocally that your mail server accepted you message. Any
non-delivery, therefore, is the fault of your ISP and this proves it.

 

[marlin via OfficeKB.com]

Hi,

Thanks for all the help. I do appreciate it. I reloaded the pc yesterday.
Winxp SP2, Office 2003 including outlook 2003. Email is working fine again.
After installing SP2 for office, security updates and patches, email is again
not working. Still think the ISP is the problem?

Regards,
Marlin

Here is the log file:

2006.05.11 07:18:03 POP3 (mail.wol.co.za): [tx] STAT
2006.05.11 07:18:03 POP3 (mail.wol.co.za): <rx> +OK 0 0

This says the server is telling you you have no incoming messages to
download.

2006.05.11 07:18:18 SMTP (mail.wol.co.za): [tx] MAIL FROM: <*****>
2006.05.11 07:18:18 SMTP (mail.wol.co.za): <rx> 250 <*****>, Sender ok

[quoted text clipped - 6 lines]

.
2006.05.11 07:18:27 SMTP (mail.wol.co.za): <rx> 250 Ok, message saved

This says unequivocally that your mail server accepted you message. Any
non-delivery, therefore, is the fault of your ISP and this proves it.

 

[Brian Tillman]

Thanks for all the help. I do appreciate it. I reloaded the pc
yesterday. Winxp SP2, Office 2003 including outlook 2003. Email is
working fine again. After installing SP2 for office, security updates
and patches, email is again not working. Still think the ISP is the
problem?

If the log file shows that the ISP accepted the message, yes. Make sure
you're not scanning messages with an antivirus scanner, though, just to get
one more piece out of the way.