Messages convert from HTML to plain text in the Junk mail folder

[b1naryman]

Is there a way to stop this? A reghack or security setting perhaps. Our
anti-spam appliance sends out a nice HTML summary of your junk box. Some
users(the CEO) have a rule that moves the summary message to their junk box.
It is converted to plain text view. If you move to any other folder, it
displays as HTML. We are useing OUtlook 2003 with all the updates and
Exchange 2003 SP2. Help!

 

[Lanwench [MVP - Exchange]]

In

Is there a way to stop this? A reghack or security setting perhaps.
Our anti-spam appliance sends out a nice HTML summary of your junk
box. Some users(the CEO) have a rule that moves the summary message
to their junk box. It is converted to plain text view. If you move to
any other folder, it displays as HTML. We are useing OUtlook 2003
with all the updates and Exchange 2003 SP2. Help!

Why are they using a rule for this? Why not just have it set up as junkmail
so it goes there on its own? (You need cached mode for that, btw). Test that
and see what happens. I've never seen anything like what you describe, but I
don't use rules to move items to that folder - it's there to be populated
automatically!

 

[b1naryman]

Sorry I was not clear. I only want to know how to stop the junk folder from
converting the messages to plain text from HTML. The junk folder is the only
folder that does this.

 

[Lanwench [MVP - Exchange]]

In

Sorry I was not clear. I only want to know how to stop the junk
folder from converting the messages to plain text from HTML. The junk
folder is the only folder that does this.

No, you were clear. If you *stop* using a rule for this purpose, and instead
let the Junk Mail folder do what it's supposed to (tag the specific message
as junk, if he wants it to go to junk e-mail), does the same thing happen?

 

[Sue Mosher [MVP-Outlook]]

That's not possible. It's a security feature on the Junk E-mail folder. Tell your people to put this message in another folder if they want to see it in all its HTML glory.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[b1naryman]

These message will not normally be moved to the Junk folder unless directed
there by a rule, as they are not junk. This user(again, the CEO) wants the
spam summarys to end up in his Junk box. Presumably so he has only one folder
for spam management. I don't care why. He wants to be able to read the
summary messages in their native HTML format in the Junk folder. We both know
he could create another folder and direct the messages there with a rule as
only the Junk folder converts the format to plain text. Or he could do
nothing and have the summaries delivered to the intended destination, the
inbox. But, he is the CEO, so we also know that is not going to happen. If
you can help with the formatting issue, I appreciate your efforts. This is
undoubtably caused by one of the security updates to Outlook 2003. Earlier
versions of Outlook 2003 don't exhibit
this behavior. The fix for this will almost certainly be a reghack.

 

[Sue Mosher [MVP-Outlook]]

Nope, the only fix would be to remove Office 2003 SP2 completely, leaving the boss with a less secure, less stable version of Office.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Lanwench [MVP - Exchange]]

In

These message will not normally be moved to the Junk folder unless
directed there by a rule, as they are not junk.

Then he should *set* it as junk when he receives it by right-clicking on it,
or clicking the Junk Mail button in the toolbar. He should only need to do
this once on a single message for it to remember the setting.

This user(again, the
CEO) wants the spam summarys to end up in his Junk box. Presumably so
he has only one folder for spam management. I don't care why.

Nor do I

He
wants to be able to read the summary messages in their native HTML
format in the Junk folder. We both know he could create another
folder and direct the messages there with a rule as only the Junk
folder converts the format to plain text. Or he could do nothing and
have the summaries delivered to the intended destination, the inbox.
But, he is the CEO, so we also know that is not going to happen. If
you can help with the formatting issue, I appreciate your efforts.
This is undoubtably caused by one of the security updates to Outlook
2003. Earlier versions of Outlook 2003 don't exhibit
this behavior. The fix for this will almost certainly be a reghack.

Seems there isn't one & I tend to trust Sue Mosher more than I trust most
people on earth, when it comes to this sort of thing.

Even if there were, seriously why would it not be easier to tell Outlook to
treat all
these messages as junk mail so they go there automatically *without* using a
rule for it?

 

[Sue Mosher [MVP-Outlook]]

The issue isn't how the item gets into the Junk E-mail folder. The problem is that the boss wants to have his cake and eat it, too: He wants the nice HTML summary to land in the Junk E-mail folder so he can review it and his spam in the same place *and* he wants it to have all the HTML formatting.

That just can't be done in Outlook 2003 SP2 or later.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers


"Lanwench [MVP - Exchange]"

 

[Lanwench [MVP - Exchange]]

In

The issue isn't how the item gets into the Junk E-mail folder. The
problem is that the boss wants to have his cake and eat it, too: He
wants the nice HTML summary to land in the Junk E-mail folder so he
can review it and his spam in the same place *and* he wants it to
have all the HTML formatting.

That just can't be done in Outlook 2003 SP2 or later.

Note my judicious "if" statement! There are two issues - 1) it can't display
as HTML and b) using a rule to get something into junk email is silly when
you can make it go there by itself