Messages Moved From Exchange Inbox to My Computer Inbox

[earlmact]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Messages addressed directly to me or in a list of others are moved from the Exchange Inbox to the My Computer Inbox even thought there are no rules defined. If a e-mail is sent to a Group with my e-mail included then it stays in the Exchange Inbox and it is not moved.

I manually copied all the mail from the My Computer Inbox to the Exchange Inbox and then deleted the messages. I shut down my computer for the day and the next morning upon starting Entourage 2008 it again moved all the e-mail addressed directly to me back to the My Computer Inbox.

I looked for settings, preferences, rules and checked help and can not find why it would be doing this.

 

[Barry Wainwright]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Messages addressed directly to me or in a list of others are moved from the
Exchange Inbox to the My Computer Inbox even thought there are no rules
defined. If a e-mail is sent to a Group with my e-mail included then it stays
in the Exchange Inbox and it is not moved.

I manually copied all the mail from the My Computer Inbox to the Exchange
Inbox and then deleted the messages. I shut down my computer for the day and
the next morning upon starting Entourage 2008 it again moved all the e-mail
addressed directly to me back to the My Computer Inbox.

I looked for settings, preferences, rules and checked help and can not find
why it would be doing this.

check under the 'Mailing List Manager' (under the tools menu). It is
likely that you have an accidental entry in there. It's all too easy to
accidentally create such a 'rule' when marking junk as not junk, and the
default settings send everything to the inbox.

 

[earlmact]

Ahhhh, there was a entry for the Mailing List Manager. Thanks, hopefully that will do it.

 

[randdv8]

We have seen this issue pop up in 2004 and 2008 from time to time. Our resolution has been to create a clean identity, recreating the data from the server. Any offline (my computer) data should be exported and imported into the new clean database.

 

[Barry Wainwright]

We have seen this issue pop up in 2004 and 2008 from time to time. Our
resolution has been to create a clean identity, recreating the data from the
server. Any offline (my computer) data should be exported and imported into
the new clean database.

pretty much every single time I have seen this it is due to an
accidental entry in the Mailing List Manager.

the trouble is that the dialog that pops up when you click on the link
to 'unjunk' a mail that the junk mail filter has marked as junk has
several options. One of these says (or did in 2004) 'create a mailing
list rule to handle messages like this'. this text is misleading. It
actually creates a Mailing List Manager entry and this is the ONLY place
such an entry is described as a rule. If th euser selects this option,
expecting to handle only messages from the sender of the message in
question, a MLM rule is created that assumes that _your_ email address
is a mailing list and the rule will handle every mail sent to you! The
default settings in the rule move all the mail addressed to you to the
local inbox, and most people who accidentally create such a rule don't
change these default settings.

 

[earlmact]

Thanks, All.

Problem is solved, indeed it was the Mail List Manager. Tricky little devil!!