Messages permanently deleted

[Louis]

When I delete messages form my inbox and I have read them
they permanently deleted. I know this because they do
not show up in the "Deleted" Folder.

When I delete a message that has NOT been read it goes to
the "Deleted" folder.

I am puzzled!

Thanks Louis

 

[Louise Smith]

Hi Louis,

Do you have any rules set (check Tools > Rules Wizard)?

Louise

 

[Tom]

Louis,

Here's a possible solution.

Please perform the following steps again to
troubleshooting the issue:



Note: Disable any anti-virus programs and any third party
programs when you perform the following steps:



Step 1 Start Outlook with Different Switches

============================

First, please start Outlook with different switches to
see if it helps:



1. Quit Outlook. Click Start--Run,
type "Outlook /CleanViews" and press Enter.

(Quotation marks are not included and there is a space
between Outlook and /)



2. Quit Outlook. Click Start--Run,
type "Outlook /ResetFolders" and press Enter.

(Quotation marks are not included and there is a space
between Outlook and /)



Note: General Outlook.exe is located on "C:\Program
Files\Microsoft Office\Office10". Also you can search
Outlook.exe if you cannot perform the above steps. You
can go directly Outlook.exe located folder to run the
above switches.



For more information, please refer to the following
Knowledge Base (KB) article:



296192 OL2002: Additional Command-Line Switches

<http://support.microsoft.com/?id=296192>

Regards,

Tom