Messages sending from Exchange account instead of POP3 account

[DanG]

Hi all

I've read many postings on this topic, but I haven't seen an answer
that will resolve my situation.

I had worked for my company for several years, running Outlook 2003
with an exchange account for office email. I also wanted to be able to
receive my personal email from my pop3 accounts also, so I created
additional accounts in Outlook to handle them. All of the pop3
accounts used the same SMTP: "mail.cableone.net". Everything worked
fine. I could receive/send as I needed, and could use the "Accounts"
dropdown to change the "From" as I desired.

Then I got laid off, and the company disabled my exchange account. Due
to legal issues, we also wiped out my laptop and reinstalled Outlook
2003.

Then, they realized they really did need me, and asked me to come back.
So they reactivated my exchange account, and I added back my pop3
accounts. But now the "Accounts" dropdown doesn't help. Rgardless of
what I choose, Outlook insists on sending mail via the exchange
account. This is a pain because when the recipient replies, it comes
in to the exchange account, which I can't read when I come home and use
Outlook w/o Exchange. Also, sometimes I don't want recipients to know
where I work, since the company name is in the domain.

So... I asked one of the techies at work, why did it used to work, but
doesn't any more? She said it's always been that way for her, though
she attempted to do the exact same thing as I did. In fact, it DIDN'T
work for her at the same time it DID work for me (before the layoff).

Then I went to the Head Techie Guru, who said it could NEVER work, and
he can't imagine how I EVER got it working in the first place. He
suggested using Outlook Express for personal email, but I really like
the Outlook features, and also like having all my email in one place.

Oh, by the way, I had created a Personal Folder on my laptop, and
routed all email (Exchange and POP3) to it. Nothing gets left on the
company server. I did that in the original setup, too.

I started checking the usenet groups. I commonly see that it IS
supposed to work with 2003, just by selecting from the dropdown list.
Some postings recommend setting up additional mailboxes, but I don't
want the techies to have to go into Exchange and configure anything
just so I can do personal email from the office. (For some reason,
they might frown on that.)

So why can't I do now what I used to do, and how do I fix it?

Cheers
Dan

 

[Roady [MVP]]

Have you tried it with a clean mailprofile already?
Control Panel-> Mail-> button Show Profiles...

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

 

[DanG]

I'd have to exit Outlook each time I wanted to change my From, right?
I never had to do that before.

If you can't change the From by using the Accounts dropdown, why is it
there???

Dan

 

[Roady [MVP]]

"I'd have to exit Outlook each time I wanted to change my From, right?"
When did I state that?

"If you can't change the From by using the Accounts dropdown, why is it
there???"
Because it works; still sounds like you've got a configuration issue.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
I'd have to exit Outlook each time I wanted to change my From, right?
I never had to do that before.

If you can't change the From by using the Accounts dropdown, why is it
there???

Dan

 

[DanG]

When did I state that?
You didn't state that, but that seems to be the case. I made a second
profile, but I can't select any of its profiles after opening the first
profile.

Because it works; still sounds like you've got a configuration issue.

Do you have any suggestions on where I can look in the configuration?
Even the company guru and the techie couldn't figure it out. (And the
guru is very sharp, too.)

Dan

 

[DanG]

Oh.. you said "start with a clean mailprofile". If you mean for me to
delete the existing one, and recreate it, then no, I haven't tried
that. I won't get a chance until I get into the office on Monday. If
that's not what you meant, please let me know. Otherwise, I'll report
back Monday.

Dan

 

[Roady [MVP]]

When you add a profile to test it first make sure you set it to prompt you
which profile to start Outlook with or you'll still end up using the old
profile.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
Oh.. you said "start with a clean mailprofile". If you mean for me to
delete the existing one, and recreate it, then no, I haven't tried
that. I won't get a chance until I get into the office on Monday. If
that's not what you meant, please let me know. Otherwise, I'll report
back Monday.

Dan

 

[DanG]

Monday report:

I first attempted to create a new profile while leaving the old one,
but I could not create an Exchange account in the new profile because
one already existed in the first. So, I had to completely delete the
original profile. I started from scratch, creating an Exchange
account, then a POP3 account.

Unfortunately, the functionality didn't change. All email being sent
out uses the Exchange account rather than the account I picked.

Any other thoughts?

Dan

 

[Roady [MVP]]

I wonder what you did to create a second profile as you can create a second
profile with an Exchange account but you cannot create a profile with more
that one Exchange server configured in it.

Anyway since you wiped out the profile that's not the issue ;-)

Did you set your outgoing SMTP server for your POP3 accounts to authenticate
with the proper username/password settings? Also contact the ISP of that
SMTP server to see if you are allowed to use their SMTP server from another
network other than their own. I expect this to be the case as you've said
you've got it to work before. Nevertheless it could be that they have
changed their policy on that of course.

If you are allowed to do this you should be able to succesfully setup a
separate profile with just that POP3 account in it without an Exchange
server. If that works it's 100% a configuration issue.

The thing is that in Outlook when you have multiple accounts configured
Outlook will first try it by the account you've configured it to use in the
accounts dropdownlist. When that doesn't work (for instance the account is
configured wrong or that SMTP server is down) it will try the next one and
will only give you an error when none of them works. Since your Exchange
account allows you to send to the outside world as well you'll never know
(during sending) that the account you've selected actually doesn't work.
This will be fixed in SP2 and you'll get an error when Outlook can't send by
the account you've told it to send to instead of Outlook trying to use
another configured account.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
Monday report:

I first attempted to create a new profile while leaving the old one,
but I could not create an Exchange account in the new profile because
one already existed in the first. So, I had to completely delete the
original profile. I started from scratch, creating an Exchange
account, then a POP3 account.

Unfortunately, the functionality didn't change. All email being sent
out uses the Exchange account rather than the account I picked.

Any other thoughts?

Dan

 

[DanG]

Interesting.

I tried playing with the SMTP on the POP3 accounts. First, I made a
new profile with one POP3 account, but the test email would not go
through. So maybe the mail.cableone.net would not work at the office,
though it does at home.

So back to the original profile. I changed the SMTP to
mail.<mycompany>.com, and it worked!!!

I guess the SMTP failed with the cableone, and so defaulted to the
exchange account.

Thanks for all your help, Robert.

Dan

 

[Roady [MVP]]

You're welcome! Good to hear you've got it working now

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

 

[teutonictrio]

I have these same problems but was unable to duplicate what DanG did on mine.
I tried mail.<mycompany>.com (using my own company in the field, of course)
as well as variations with smtp, mail, .com and .net, as well as .local, all
to no avail. When I put the actual outgoing Exchange server address in there
it worked in sending the email but had the Exchange as the sent from address
again. I tried the rest of the tips here as well, but where DanG had
success, I still do not.

You're welcome! Good to hear you've got it working now

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

Interesting.

I tried playing with the SMTP on the POP3 accounts. First, I made a
new profile with one POP3 account, but the test email would not go
through. So maybe the mail.cableone.net would not work at the office,
though it does at home.

So back to the original profile. I changed the SMTP to
mail.<mycompany>.com, and it worked!!!

I guess the SMTP failed with the cableone, and so defaulted to the
exchange account.

Thanks for all your help, Robert.

Dan