R
rogmil
I perform the following steps
1) view outbox, which is empty
2) click new button on tool bar to create a new message
3) Create new message (in Word) and select the send button
4) message appears in outbox, but icon indicates the message is ope
and the address etc are not in itallics. The icon looks like the one o
the new button (i.e. an email with an open envelope behind it). I wil
call this the 'open' state.
5) When I try to send/receive messages the message is not sent
6) Double click on the message and it is displayed in word
7) select the send button
8) The message is still in the outbox but the icon is now a close
envelope and the address etc are in italics. Call this the 'sendable
state.
9) the message will now send OK
I have also noticed the following:
1) if a create a second message it is displayed as in step 8, i.e. th
sendable state
2) if I now select the second message the icon changes to that in set
4, i.e. the open state, and it wont be sent.
The problem seems be that if you select a message in the outbox i
status changes to open, which means it won't be sent. The proble
occurs with the first message because as soon as you hit the sen
button it appears in the outbox, but is selected automatically becaus
it's the only message there.
I use a dial up modem, but I don't think the problem is related to th
connection because emails are sent OK if they are not in the ope
state.
I have looked on this forum for answers and several people seem to b
having similar problems, but I've found no answers. I have also looke
on google and in the support knowledge base, but with no luck. I'v
also spent a long time trying to fix it myself.
Does anybody know what's wrong? Appologies is there is an answer ou
there and I've missed it.
Thanks
Roge
1) view outbox, which is empty
2) click new button on tool bar to create a new message
3) Create new message (in Word) and select the send button
4) message appears in outbox, but icon indicates the message is ope
and the address etc are not in itallics. The icon looks like the one o
the new button (i.e. an email with an open envelope behind it). I wil
call this the 'open' state.
5) When I try to send/receive messages the message is not sent
6) Double click on the message and it is displayed in word
7) select the send button
8) The message is still in the outbox but the icon is now a close
envelope and the address etc are in italics. Call this the 'sendable
state.
9) the message will now send OK
I have also noticed the following:
1) if a create a second message it is displayed as in step 8, i.e. th
sendable state
2) if I now select the second message the icon changes to that in set
4, i.e. the open state, and it wont be sent.
The problem seems be that if you select a message in the outbox i
status changes to open, which means it won't be sent. The proble
occurs with the first message because as soon as you hit the sen
button it appears in the outbox, but is selected automatically becaus
it's the only message there.
I use a dial up modem, but I don't think the problem is related to th
connection because emails are sent OK if they are not in the ope
state.
I have looked on this forum for answers and several people seem to b
having similar problems, but I've found no answers. I have also looke
on google and in the support knowledge base, but with no luck. I'v
also spent a long time trying to fix it myself.
Does anybody know what's wrong? Appologies is there is an answer ou
there and I've missed it.
Thanks
Roge