Messaging subsystem error???

[Jim]

On my pc (XP with SP2) I'm running Outlook '97 on one account and Outlook
Express on another. Both have functioned just fine for almost 2 years.
Several weeks ago, my wife opened Outlook '97 for her mail and got the
following error:

"Microsoft Windows(TM) Messaging Subsystem Spooler has encountered a problem
and needs to close. We are sorry for the inconvenience."

She has been unable to get or send mail since. My Outlook Express has worked
just fine throughout.

Any thoughts on how can I get her back in business? I tried going back with
XP's system restore, but the one month that I can go doesn't seem to help.

Thanks in advance for your suggestions.

Jim in OKLA

 

[Vince Averello [MVP-Outlook]]

Some things to try:
- run ScanPST.EXE on her PST file
- create a fresh profile for her here: Control Panel > Mail applet

 

[gulin]

hi there,

i've got exactly the same problem as Jim. i've tried creating a fresh
profile but that did not help. i don't know how to run scanpst.exe..-could
you give more details please?

gulin

 

[Vince Averello [MVP-Outlook]]

Find ScanPST.EXE on your C drive, run it and choose your current PST file(s)
for repair.

 

[gulin]

thanks for your quick reply Vince. tried the spanpst. still no success. it
says there were no errors found and i still get the same error message when i
run outlook, as before.

any other ideas?