Messy update no longer accepts serial number!

[David]

Similar problem here, only perhaps even more of a puzzle. I've just
downloaded and installed the update. Upon starting Word, I'm asked to
enter my name and serial number, which I do, only to have it rejected.
I've very, very carefully re-entered, re-checked and re-tried the
serial number that was with 10.0, but now I'm told it is incorrect.
Looks like an uninstall 10.1.6 and a re-install of 10.0. Waste of time
and energy (in other words, a waste of money).

 

[JE McGimpsey]

Similar problem here, only perhaps even more of a puzzle. I've just
downloaded and installed the update. Upon starting Word, I'm asked to
enter my name and serial number, which I do, only to have it rejected.
I've very, very carefully re-entered, re-checked and re-tried the
serial number that was with 10.0, but now I'm told it is incorrect.
Looks like an uninstall 10.1.6 and a re-install of 10.0. Waste of time
and energy (in other words, a waste of money).

The usual reason that an upgrade doesn't accept a CD Key that was
accepted by version 10.0 is that the CD Key was one of the ones that MS
disabled because it was pirated or widely circulated.

If you purchased a legitimate copy of Office v.X, and now the CD Key
isn't accepted, call Product Support Services at the number in the
booklet that came with your CD.

Or you could find the appropriate number at this link:

http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms