Microsoft, are you listening?

[Bill]

Adobe has a "Deactivate" function in Photoshop. It is helpful when replacing
a computer or reformatting or other circumstances. Please put in into Office
2010.

My client has a 10-user Office 2007 Enterprise license and is using Office
on seven computers. Software conflicts, computer replacements, reinstalls to
fix problems, etc. have used up all 10 activations, necessitating calling
1-866-432-3012 and then entering 56 digits before getting a live activation
person to assist in reinstalls. At best this costs me an extra 15 minutes or
so. At worst, I am left with a messed up schedule--like today. It's
Saturday, so Microsoft is not working today? "Please try again later..."
doesn't cut it.

I know I'm ranting, but if you are going to take a hard line on piracy, then
you need to still support your customers. My client expected to be able to
work on Tuesday morning. Now he'll have to wait while I wait for Microsoft's
bankers hours to kick in. And the client I was supposed to see Tuesday
morning will be Tuesday afternoon. And so on. Open Office is beginning to
look more attractive. (Half my clients hate the Word and Excel 2007
interface anyway.)

 

[Bill]

Well, Andy, other than demonstrating that you can call names but not spell,
your post was not very helpful.

What is your answer to replacing a computer with a new one? Buy another
copy of Office 2007? What do you do when a hard drive crashes? I'll bet you
would buy a new copy of Windows and a new copy of Office.

Also, after installing five of the ten licenses, it was discovered that Word
2007 and Excel 2007 were not compatible with that CPA firm's audit
software--even though the publisher of that audit program had initially given
Office 2007 its OK. Later, the firm changed audit programs and decided to
give 2007 another try. So five users consumed ten licenses.

I'm not an idiot. I'll bet that people reading this thread will think you
are, though.

 

[Andy Huang]

You are an idiot.
You should not be reinstalling so many times, it means your bain is
retarded.

 

[Steve Rindsberg]

Well, Andy, other than demonstrating that you can call names but not spell,
your post was not very helpful.

Nor are any of the following posts he/she/it made.

It's best to treat them as you would any other animal-droppings you encounter.
Step around them. Don't engage them in conversation. Don't get into fights.
You'll only dirty your hands with ...

[METAPHOR ABORTED]

Ah. Just in time, too.

But in answer to your main question, Microsoft doesn't listen here.

You might do better here:

How do I send Office 2007 feedback or report bugs to Microsoft?
http://www.pptfaq.com/FAQ00962.htm

 

[Expert]

I take it English is not your first language right?

You should have asked: "Why are you angry with me?"

 

[Expert]

Hey Bill,

Microsoft have a more civilized method of activating your software. It is called
Telephone Method. Whenever your system fails to activate itself online, you can
always pick up the phone, use Microsoft toll free number and phone their customer
services section who will only be pleased to help you out. If you want further
info about this, please post a new message and some nice chap will help you out.

Hope this helps.

 

[Andy Huang]

Why are you anger me?

 

[Peter Foldes]

The support for Office 2007 Enterprise is free and look and open
last question

http://www.microsoft.com/licensing/sa/benefits/home_use_rights/faq.mspx

Here you will find the Phone numbers and email addresses as to where and whom to
contact about Office Enterprise and your issue.
Scroll down to the bottom of page to North America
https://licensing.microsoft.com/eLicense/L1033/overview.asp

 

[Andy Huang]

I f-g speak English since birth, moron.
I am playing with ya, understand?

I am a famous idiot from Hong Kong looking to SPAM ya'll to death

 

[Steve Rindsberg]

I take it English is not your first language right?

Feeding the trolls only makes them want more.

Bad idea.

 

[Andy Huang]

If Troll is unemployed & hungry, please feed.

 

[LVTravel]

Adobe has a "Deactivate" function in Photoshop. It is helpful when
replacing
a computer or reformatting or other circumstances. Please put in into
Office
2010.

My client has a 10-user Office 2007 Enterprise license and is using Office
on seven computers. Software conflicts, computer replacements, reinstalls
to
fix problems, etc. have used up all 10 activations, necessitating calling
1-866-432-3012 and then entering 56 digits before getting a live
activation
person to assist in reinstalls. At best this costs me an extra 15 minutes
or
so. At worst, I am left with a messed up schedule--like today. It's
Saturday, so Microsoft is not working today? "Please try again later..."
doesn't cut it.

I know I'm ranting, but if you are going to take a hard line on piracy,
then
you need to still support your customers. My client expected to be able
to
work on Tuesday morning. Now he'll have to wait while I wait for
Microsoft's
bankers hours to kick in. And the client I was supposed to see Tuesday
morning will be Tuesday afternoon. And so on. Open Office is beginning
to
look more attractive. (Half my clients hate the Word and Excel 2007
interface anyway.)

I can understand your issues. Does not the client using all those licenses
image the drive that those programs are installed onto? I only have 7
computers that I have valid licenses for and once I have completely set up
the computer to my liking with the base programs I normally use, I use a
program (True Image) to image the drive of that computer onto a backup
device. That way if I ever get a virus (never in 4 years), have a hard
drive crash (1 time in 4 years), or decide to just rebuild the system to
clear out non-used programs (about 1 time a year) it is just a matter of
starting the rebuild process which takes at the most 1 hour each time.

If you are advising the client to reinstall Windows and/or Office that often
then you need to re-evaluate your business practices in guiding those
clients. Yes, an install of Office onto a new computer requires activation
but once the program has been activated and imaged it will never have to be
activated on that computer again.