Microsoft AutoUpdate 2.1.1

[David Marcil]

When I run Microsoft's AutoUpdate, it list the update 2.1.1 for itself. It
status is critical and the date for it is 19/02/08. When I have it install
it, it comes up again on the list...like it never installs it.

Is something wrong?

Thanks, David

 

[Diane Ross]

When I run Microsoft's AutoUpdate, it list the update 2.1.1 for itself. It
status is critical and the date for it is 19/02/08. When I have it install
it, it comes up again on the list...like it never installs it.

Is something wrong?

There were initial changes to the AutoUpdater. A switch was made from a VISE
installer to a package installer like Apple uses now shortly after Office
2008 was released. This has resulted in some confusion.

The Office 2008 MAU is now hidden away. Previously, the MAU was in the root
level of the Application folder. If you still have Office 2004 installed you
will need it to see the updates for Office 2004, but the MAU in Application
Support is specifically for Office 2008.

/Library/Application Support/Microsoft/MAU2.0

This should be version 2.2.0. After you have installed 12.1.0.

If you have a second copy of Office installed as backup, the updater could
be telling you this needs updating too. Rather than rebooting from that
drive you should be able to drag the updated MAU over to the backup copy.

Hope this helps!

 

[David Marcil]

I bought Office 2008 for my MacBook Pro and never had 2004 installed. I
want to make sure I clear away the right stuff. When I go to
/Library/Application Support/Microsoft/MAU2.0 and get info on the Microsoft
AutoUpdate it says version 2.1.1. Do I move that to trash and how do I get
2.2.0? The rest of my Office is at 12.1.7 (like it should be).

Thanks, David

 

[Diane Ross]

I bought Office 2008 for my MacBook Pro and never had 2004 installed. I
want to make sure I clear away the right stuff. When I go to
/Library/Application Support/Microsoft/MAU2.0 and get info on the Microsoft
AutoUpdate it says version 2.1.1. Do I move that to trash and how do I get
2.2.0? The rest of my Office is at 12.1.7 (like it should be).

You'll need to run the updaters again. I had this happen to me too.

Follow these steps to reinstall:

* Launch the Microsoft Autoupdater (MAU).To launch MAU, you can open any
Office application and select "Check for Updates" under Help in the Menu
bar. Once MAU is launched, select "Keep in Dock"
* Quit all Microsoft applications (Easy way: log out/in with Shift key down
to disable any startup items.) Be sure all applications are quit before
running updater. IMPORTANT
* Drag the Microsoft Office 2008 folder to the Trash.
* Empty Trash.
* Reinstall Office 2008 from your original installation disk.
* Restart
* Update to 12.1.0 (if you have a newer DVD you might only need the 12.17)
* Restart (restarting before you launch any app is important!)
* Update to 12.1.7
* Restart

Check this file after updating to 12.1.0 to be sure it is version 2.2.0.

/Library/Application Support/Microsoft/MAU2.0

 

[David Marcil]

That worked. Thanks!

You'll need to run the updaters again. I had this happen to me too.

Follow these steps to reinstall:

* Launch the Microsoft Autoupdater (MAU).To launch MAU, you can open any
Office application and select "Check for Updates" under Help in the Menu
bar. Once MAU is launched, select "Keep in Dock"
* Quit all Microsoft applications (Easy way: log out/in with Shift key down
to disable any startup items.) Be sure all applications are quit before
running updater. IMPORTANT
* Drag the Microsoft Office 2008 folder to the Trash.
* Empty Trash.
* Reinstall Office 2008 from your original installation disk.
* Restart
* Update to 12.1.0 (if you have a newer DVD you might only need the 12.17)
* Restart (restarting before you launch any app is important!)
* Update to 12.1.7
* Restart

Check this file after updating to 12.1.0 to be sure it is version 2.2.0.

/Library/Application Support/Microsoft/MAU2.0

 

[Diane Ross]

That worked. Thanks!

Whew! Do you feel we had to take a sledgehammer to fix a simple problem?
Hopefully you learned some troubleshooting tools for a future problem.