Microsoft Excel has encountered a problem and needs to be closed

[Jawatte]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Hi, all worked well before whithout any proble. Since yesterday I get this error message and am not able to use Excel anymore unless I press the 'shift', then I can open Excel and use it.
Can you help me to fix this problem? Thanks

Error message;
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-06-01 06:57:11 +0200
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.1.7.090302
Crashed Module Name: libSystem.B.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00007c4f
Blame Module Name: libSystem.B.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00007c4f
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x930c9c4f in _signgam + 0x92F22D2B (libSystem.B.dylib + 0x00007c4f)
# 2 0x9162343e in .objc_class_name___NSCFSet + 0x914D84FE (CoreFoundation + 0x0008b43e)
# 3 0x91623544 in .objc_class_name___NSCFSet + 0x914D8604 (CoreFoundation + 0x0008b544)
# 4 0x9160d708 in .objc_class_name___NSCFSet + 0x914C27C8 (CoreFoundation + 0x00075708)
# 5 0x91632481 in .objc_class_name___NSCFSet + 0x914E7541 (CoreFoundation + 0x0009a481)
# 6 0x916324de in .objc_class_name___NSCFSet + 0x914E759E (CoreFoundation + 0x0009a4de)
# 7 0x91632509 in .objc_class_name___NSCFSet + 0x914E75C9 (CoreFoundation + 0x0009a509)
# 8 0x01569b18 in _MsoICompRgwchCchInvariant + 0x000001BE (MicrosoftComponentPlugin + 0x00101b18)
# 9 0x01569b94 in _MsoICompRgwchCchInvariant + 0x0000023A (MicrosoftComponentPlugin + 0x00101b94)
# 10 0x01569bf2 in _McpFLoadWzFromBundle + 0x00000028 (MicrosoftComponentPlugin + 0x00101bf2)
# 11 0x0152c1de in _McpGetOrCreateFolder + 0x0000045E (MicrosoftComponentPlugin + 0x000c41de)
# 12 0x0152c577 in _McpGetOrCreateFolder + 0x000007F7 (MicrosoftComponentPlugin + 0x000c4577)
# 13 0x0152c5b3 in _McpFGetFSRefDirt + 0x00000011 (MicrosoftComponentPlugin + 0x000c45b3)
# 14 0x015d3162 in _McpCreateScriptMenu + 0x0000007E (MicrosoftComponentPlugin + 0x0016b162)
# 15 0x00890d79 in __mh_execute_header + 0x0088FD79 (Microsoft Excel + 0x0088fd79)
# 16 0x00002aae in __mh_execute_header + 0x00001AAE (Microsoft Excel + 0x00001aae)
# 17 0x000029d5 in __mh_execute_header + 0x000019D5 (Microsoft Excel + 0x000019d5)

X86 Thread State:
eax: 0x0001ba50 ebx: 0x930c9431 ecx: 0xc0006e96 edx:0xc0000003
edi: 0x21b72850 esi: 0x00000000 ebp: 0xbfffefa8 esp:0xbfffee60
ss: 0x0000001f eip: 0x930c9c4f cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246

Thread 1:

# 1 0x930c33a6 in _signgam + 0x92F1C482 (libSystem.B.dylib + 0x000013a6)
# 2 0x9314aeab in _signgam + 0x92FA3F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x020fdd7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x020fd3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x020fd46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x020fdf25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x930f4155 in _signgam + 0x92F4D231 (libSystem.B.dylib + 0x00032155)
# 8 0x930f4012 in _signgam + 0x92F4D0EE (libSystem.B.dylib + 0x00032012)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x9313a287 ecx: 0xb00a0a5c edx:0x930c33a6
edi: 0x000003d4 esi: 0x9ed0fd3d ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x930c33a6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206

Thread 2:

# 1 0x930ca46e in _signgam + 0x92F2354A (libSystem.B.dylib + 0x0000846e)
# 2 0x930f4dcd in _signgam + 0x92F4DEA9 (libSystem.B.dylib + 0x00032dcd)
# 3 0x934bf45c in __CMProfileID + 0x933EC338 (ColorSync + 0x0003345c)
# 4 0x934d1d8e in __CMProfileID + 0x933FEC6A (ColorSync + 0x00045d8e)
# 5 0x930f4155 in _signgam + 0x92F4D231 (libSystem.B.dylib + 0x00032155)
# 6 0x930f4012 in _signgam

 

[Jawatte]

Hi again,
Just found a review for this problem.

quote
Using mac office 2008 when I tried to open any excel file, or start from scratch, I got, "microsoft excel has encountered a problem and needs to close. We are sorry for the inconvenience."

After searching several forums I came across this nugget:
Have you tried quitting all Office apps then throwing away your Office and Excel preferences:
~/Library/Preferences/com.microsoft.Excel.plist
~/Library/Preferences/com.microsoft.office.plist

Since I was having issues with Excel, I threw just the Excel file away, and when I started Excel again, bingo it worked! No idea why, just did.
unqoute

I did the same and Excel works again as normal.
Good luck everyone