Microsoft Home Use Program and Reinstallation

[Roberta]

A couple of years ago I bought a copy of Microsoft Office XP
Professional through the Microsoft Home Use Program. Last month my
computer broke, was sent to HP and was returned fixed but with a fresh
OS.
Now, when I install my copy of Office it says that the product key is
invalid.
The computer name was changed when they reinstalled the OS, I do not
recall what my computer was called before it broke.
How can I get Office installed now?
Thanks a lot for any suggestion or phone number you may give me.

 

[Beth Melton]

A couple of years ago I bought a copy of Microsoft Office XP
Professional through the Microsoft Home Use Program. Last month my
computer broke, was sent to HP and was returned fixed but with a fresh
OS.
Now, when I install my copy of Office it says that the product key is
invalid.
The computer name was changed when they reinstalled the OS, I do not
recall what my computer was called before it broke.
How can I get Office installed now?
Thanks a lot for any suggestion or phone number you may give me.

You need to contact Microsoft and obtain a valid product key: See the Home
Use FAQ and the section on technical support:
http://www.microsoft.com/licensing/sa/benefits/home_use_rights/faq.mspx

--
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/training/HA102295841033.aspx

 

[db.·.. >]

here is some fyi:

http://search.microsoft.com/results...US&setlang=en-US&q=Microsoft Home Use Program

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db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
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