From: (e-mail address removed) (vishal subramaniam (msft))
Subject: RE: office pro will not reinstall on new computer
Newsgroups: microsoft.public.office.setup
(e-mail address removed)
ISSUE:
======
From: "Carman" <
[email protected]>
Subject: Microsoft Office 2003 Setup
Date: Tue, 31 Aug 2004 04:42:32 -0700
Newsgroups: microsoft.public.office.setup
I am running Windows XP and trying to install Microsoft
office 2003. The following error comes up.
Error 1317: setup cannot create the folder C:\Program
Files\Microsoft Office\MEDIA\CAGCAT10\1033. Verify that
the path exists in your system and that you have
sufficient permissions to update it.
I open this file through C drive and the file is corrupt
I cannot delete it.
RESOLUTION:
================
OFFXP: Internal Error 2381/1303/1315/1310 Running Setup
View products that this article applies to.
This article was previously published under Q306986
SYMPTOMS
When you run Setup for Office, you may receive one of the following error
messages or a combination of these error messages:
Internal Error 2381: An internal error has occurred....
Internal Error 1303: ...
Internal Error 1310: ...
Internal Error 1315:...
Internal Error 1317: Setup cannot create the folder...
NOTE: The remaining text of the error messages varies and is very important
to note for troubleshooting the problem.
For example, if you view the log file in the %temp% folder, you may read
text similar to the following:
MSI (s) (3C:C0): Note: 1: 2381 2: C:\Program
Files\office2000\Office10\1033\ 3:
Error 2381. An internal error has occurred. (C:\Program
Files\office2000\Office10\1033\ ) Contact Microsoft
Product Support Services (PSS) for assistance. For information about how to
contact PSS, see E:\FILES\PFILES\MSOFFICE\OFFICE10\1033\PSS10R.CHM.
MSI (s) (3C:C0): Product: Microsoft Office XP Professional with FrontPage
-- Error 2381. An internal error has occurred. (C:\Program
Files\office2000\Office10\1033\ ) Contact Microsoft
Product Support Services (PSS) for assistance. For in
formation about how to contact PSS, see
E:\FILES\PFILES\MSOFFICE\OFFICE10\1033\PSS10R.CHM.
Action ended 11:11:56: InstallExecute. Return value 3.
CAUSE
These error messages can occur if all of the following are true:
You are installing Office on Microsoft Windows XP, Microsoft Windows 2000,
or Microsoft Windows NT 4.0. -and-
The hard disk that contains the Winnt folder or the hard disk to which you
are installing Office is formatted with the NTFS file system. -and-
You have incorrect permissions set on these disks.
For example, this problem has been reported to occur when there were only
Read permissions on the following folders or any other subfolders of these
folders:
\Program Files\Microsoft Visual Studio
\Program Files\Common Files\Microsoft Shared
\Program Files
\Program Files\Common Files
Even though Microsoft Office is being installed into the \Program
Files\Microsoft Office folder, there are shared features that must be
installed into other folders on your hard disk.
RESOLUTION
To resolve this problem, ensure that you have the necessary permissions on
your hard disk or disks. To do this, follow these steps.
NOTE: Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see your
product documentation to complete these steps.
In Windows NT Explorer, select the folder.
Right-click the folder, and then click Properties on the shortcut menu.
On the Security tab, click Permissions.
Select the Everyone group, and then click Full Control in the Type of
Access list.
Select the Replace Permissions on Subdirectories check box.
Click OK.
Click Yes to the prompt confirming whether you want to replace permissions
on all subdirectories.
Click OK in the folder name Properties dialog box (where folder name is the
name of the folder that you selected in step 1).
Run Office Setup.
LINKS:
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http://support.microsoft.com/?kbid=306986
HTH
This posting is provided "AS IS" with no warranties, and confers no rights.
