Microsoft Office 2003 SP2 version 11.6560.8172

[Hok Wong]

Hi. I need some help with Microsoft Office Excel 2003, professional. My
company is using Windows XP SP2.
One of my users seem to be using a different version to everyone else. It
still comes up as MS Office Excel 2003 SP2 but the version number is
11.6560.8172, everyone else is using 11.6560.6568. I did a search on technet
and it seems that the version ending 8172 is for SP3. I've tried
uninstalling office and reinstalling, but the problem is still there.
At the moment this user is having difficulties with processing calculations
on excel (he uses heavy spreadsheets), yet when the same spreadsheets are
opened up on someone else's machine with Excel version 11.6560.6568, it works
fine.
Could it be something in registry that i didnt remove when i reinstalled
Office that is causing the installation of version 11.6560.8172? Thanks

 

[Sean Timmons]

If you go to the Add/Remove programs, do you see a service pack 3 download?
You should be able to delete the service pack 3 download individually.

 

[Hok Wong]

No. There is no indication from Add/Remove Programs that SP3 has been
installed.