Microsoft Office 2004 for Mac - Disk Unreadable

[Caitlin]

I recently purchased an Ibook that came with the latest version of Mac
OS X (10.4.2). I also purchased at my school's bookstore (Boston
College) the latest version of Microsoft office (2004 standard
edition). I was told that it would be compatible - however, my
computer can't even read the disk! I have tried the disk on macs in
our computer lab at school and it works fine - these have an older
version of OS...any ideas of how i can get this downloaded? They won't
let me return the disk and my bookstore (since it's opened) and keep
sending me to the school's computer helpdesk - they are clueless and
can't help me - have suggested I reinstall Mac OS? I don't see how
that will help....Any suggestions would be MUCH appreciated as I am in
desperate need of Office and don't want to have wasted 100 dollars on
this software...thank you!

 

[Jim Gordon MVP]

Hi Caitlin,

We can see that it's either something wrong with your computer or something
wrong with the disk.

Since other computers can read the disk, it's probably something wrong with
your computer, not the disk Can your computer read other disks? What exactly
happened when you put the disk in? Any error messages?

-Jim Gordon
Mac MVP

 

[CyberTaz]

Hi Caitlin-

According to a quick look at Apple's Discussions forum, it appears you are
not alone. There are enough reports of Combo Drive misbehavior to suggest
that the problem lies with the drive. Depending on where you purchased the
iBook I would go back to them or to a local Apple Store or service center &
have the drive checked out.

Good Luck |:>)

 

[Caitlin]

Thanks to both of you! I suspected it was something with my computer...

 

[Caitlin]

Other CDs work in my computer...I don't get an error message unless I
restart the computer with the disk in...otherwise it just tries to read
it for a very long time and eventually gives (makes a lot of noise for
about an hour).