Microsoft Office button does not work for Word and Excel 2007

[KC]

Hello,

One of the client PC was having this problem. Regardless of who logging on
to the PC including domain admin, when you click on the Microsoft Office
button, nothing happens. No dropdown menu list like it supposed to. It only
displays the tooltip. We had tried to uninstall & reinstall, restart and even
repair. Nothing works.

Does anyone has this issue? Any help will be greatly appreciated.

Thank you.
KC

 

[Beth Melton]

Does the problem occur if you start Word or Excel in Safe Mode? Exit the
applications, hold Ctrl, and start Word or Excel. Continue holding Ctrl
until you are prompted to start in Safe Mode.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[KC]

Thanks for replying. We had tried to start Word and Excel in Safe Mode: /a
from Run. Yet, we still experienced the same problem.

I will try holding the Ctrl key suggestion and see what it does. Will post
response later.

Thanks, KC.

 

[Jaydog75]

::I was having the same issue at my work. But my issue was that I wa
using VNC to access the computer. It is an app that allows me access t
their workstation from mine. Are you at the workstation or are you usin
any kind of app to view the desktop. Still not sure why it was no
working, I could click on everything else fine just not the Offic
Button. :

 

[l16hty]

Not sure if this will help or not...

We had this exact same issue and it puzzled me for some time.

I was using Dameware to access the PC's that had this issue with th
Office button. I have heard PCanywhere also does the same thing.

Try RDP-ing into the PC if this applies to you - it certainly worke
for me. I was just shocked that the users never told me there wasn'
actually an issue

 

[undisclosed]

The issue for me turned out to be between the remote software and Offic
2007. It did not show the dropdown menu on the machine I was using t
remote, but when I went to the remote machine, the dropdown menu wa
there. I was using the Altiris Deployment Console, but I read the sam
thing happened with other remote software packages

 

[undisclosed]

I was using Dameware to reconfig a remote PC for a new user. Had th
same problem. Even had user sit at PC and try the button, same result
but I was still attached through Dameware

I have it resolved now. In Dameware I had "Disable Show Transparen
Windows" under View turned on. Turned the choice off and the butto
gave me my dropdown menu from all the Office 2007 modules that use it

Possible the other remote packages have a similar display contro
setting