Microsoft Office Document Scanning 2007 version

[srd]

We are starting to upgrade from Office 2003 to 2007. Everything works great
except for the document scanning. Whenever you try to scan from our Canon
printer, the program shuts down. I can scan into the clip organizer with no
problem and 2003 version worked ok too.

I downloaded firmware for our printer dated 4/30/07 so I am sure it is the
latest and greatest. Plus, it works for clips, like I said. Here is a blurb
from the event log message:
Faulting application mspscan.exe, version 12.0.4518.1014, stamp 4541757d,
faulting module msvcr80.dll, version 8.0.50727.762, stamp 45712238, debug? 0,
fault address 0x00014ca3.

Any ideas?

 

[Patrick Schmid [MVP]]

What steps are you taking to scan in 2007?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

 

[srd]

Select Microsoft Office Document Scanning. Select either black & white or
color. Click Scan. (the scanner is already preselected). At that point,
the program crashes and asks me if I want to send the info to microsoft.
--
Stacy

What steps are you taking to scan in 2007?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

We are starting to upgrade from Office 2003 to 2007. Everything works great
except for the document scanning. Whenever you try to scan from our Canon
printer, the program shuts down. I can scan into the clip organizer with no
problem and 2003 version worked ok too.

I downloaded firmware for our printer dated 4/30/07 so I am sure it is the
latest and greatest. Plus, it works for clips, like I said. Here is a blurb
from the event log message:
Faulting application mspscan.exe, version 12.0.4518.1014, stamp 4541757d,
faulting module msvcr80.dll, version 8.0.50727.762, stamp 45712238, debug? 0,
fault address 0x00014ca3.

Any ideas?

 

[Patrick Schmid [MVP]]

Have you looked for newer scanning drivers/software already?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Select Microsoft Office Document Scanning. Select either black & white or
color. Click Scan. (the scanner is already preselected). At that point,
the program crashes and asks me if I want to send the info to microsoft.
--
Stacy

What steps are you taking to scan in 2007?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

We are starting to upgrade from Office 2003 to 2007. Everything works great
except for the document scanning. Whenever you try to scan from our Canon
printer, the program shuts down. I can scan into the clip organizer with no
problem and 2003 version worked ok too.

I downloaded firmware for our printer dated 4/30/07 so I am sure it is the
latest and greatest. Plus, it works for clips, like I said. Here is a blurb
from the event log message:
Faulting application mspscan.exe, version 12.0.4518.1014, stamp 4541757d,
faulting module msvcr80.dll, version 8.0.50727.762, stamp 45712238, debug? 0,
fault address 0x00014ca3.

Any ideas?

 

[srd]

Yes. I wouldn't have posted if I hadn't done the normal troubleshooting
stuff already.
Thanks.
--
Stacy

Have you looked for newer scanning drivers/software already?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Select Microsoft Office Document Scanning. Select either black & white or
color. Click Scan. (the scanner is already preselected). At that point,
the program crashes and asks me if I want to send the info to microsoft.
--
Stacy

What steps are you taking to scan in 2007?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed





We are starting to upgrade from Office 2003 to 2007. Everything works great
except for the document scanning. Whenever you try to scan from our Canon
printer, the program shuts down. I can scan into the clip organizer with no
problem and 2003 version worked ok too.

I downloaded firmware for our printer dated 4/30/07 so I am sure it is the
latest and greatest. Plus, it works for clips, like I said. Here is a blurb
from the event log message:
Faulting application mspscan.exe, version 12.0.4518.1014, stamp 4541757d,
faulting module msvcr80.dll, version 8.0.50727.762, stamp 45712238, debug? 0,
fault address 0x00014ca3.

Any ideas?

 

[srd]

Sorry, that reply sounded snotty! I usually try everything before I ask. I
did talk to technical support from my scanner's manufacturer and they say it
is a Microsoft issue related to http://support.microsoft.com/kb/827100.
--
Stacy

Have you looked for newer scanning drivers/software already?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Select Microsoft Office Document Scanning. Select either black & white or
color. Click Scan. (the scanner is already preselected). At that point,
the program crashes and asks me if I want to send the info to microsoft.
--
Stacy

What steps are you taking to scan in 2007?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed





We are starting to upgrade from Office 2003 to 2007. Everything works great
except for the document scanning. Whenever you try to scan from our Canon
printer, the program shuts down. I can scan into the clip organizer with no
problem and 2003 version worked ok too.

I downloaded firmware for our printer dated 4/30/07 so I am sure it is the
latest and greatest. Plus, it works for clips, like I said. Here is a blurb
from the event log message:
Faulting application mspscan.exe, version 12.0.4518.1014, stamp 4541757d,
faulting module msvcr80.dll, version 8.0.50727.762, stamp 45712238, debug? 0,
fault address 0x00014ca3.

Any ideas?

 

[Patrick Schmid [MVP]]

So you have tried removing and reinstalling the scanner software as
well?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Yes. I wouldn't have posted if I hadn't done the normal troubleshooting
stuff already.
Thanks.
--
Stacy

Have you looked for newer scanning drivers/software already?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Select Microsoft Office Document Scanning. Select either black & white or
color. Click Scan. (the scanner is already preselected). At that point,
the program crashes and asks me if I want to send the info to microsoft.
--
Stacy


:

What steps are you taking to scan in 2007?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed





We are starting to upgrade from Office 2003 to 2007. Everything works great
except for the document scanning. Whenever you try to scan from our Canon
printer, the program shuts down. I can scan into the clip organizer with no
problem and 2003 version worked ok too.

I downloaded firmware for our printer dated 4/30/07 so I am sure it is the
latest and greatest. Plus, it works for clips, like I said. Here is a blurb
from the event log message:
Faulting application mspscan.exe, version 12.0.4518.1014, stamp 4541757d,
faulting module msvcr80.dll, version 8.0.50727.762, stamp 45712238, debug? 0,
fault address 0x00014ca3.

Any ideas?

 

[JoAnn Paules]

Believe me, Patrick does not give snotty remarks. I do - but not him.

And where/when did you say what you've already tried finding updated drivers
(you mentioned firmware - that's different) and why did you think that your
scanner mfr would own up to anything when they can blame it on someone else?

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

Sorry, that reply sounded snotty! I usually try everything before I ask.
I
did talk to technical support from my scanner's manufacturer and they say
it
is a Microsoft issue related to http://support.microsoft.com/kb/827100.
--
Stacy

Have you looked for newer scanning drivers/software already?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Select Microsoft Office Document Scanning. Select either black & white
or
color. Click Scan. (the scanner is already preselected). At that
point,
the program crashes and asks me if I want to send the info to
microsoft.
--
Stacy


:

What steps are you taking to scan in 2007?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update:
http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed





We are starting to upgrade from Office 2003 to 2007. Everything
works great
except for the document scanning. Whenever you try to scan from
our Canon
printer, the program shuts down. I can scan into the clip
organizer with no
problem and 2003 version worked ok too.

I downloaded firmware for our printer dated 4/30/07 so I am sure it
is the
latest and greatest. Plus, it works for clips, like I said. Here
is a blurb
from the event log message:
Faulting application mspscan.exe, version 12.0.4518.1014, stamp
4541757d,
faulting module msvcr80.dll, version 8.0.50727.762, stamp 45712238,
debug? 0,
fault address 0x00014ca3.

Any ideas?

 

[Patrick Schmid [MVP]]

That KB doesn't really give any explanation as to why this could be the
reason. It just describes how to scan in Office 2003 and 2007.
My guess why they provided you with that KB is: Office 2003 has its own
scanning software built-in. That wizard was removed in Office 2007, but
not completely. It was actually added to OneNote 2007 and remained in
the clipart gallery software. For all the other Office 2007 programs
though, you need to use the scanning software provided by the
manufacturer or by Windows. My guess is that your manufacturer's
software somehow ties into the now-removed Office scanning module and
its non-existence causes it to crash.
If you haven't tried removing, reboot and reinstalling the scanner
software/driver, I'd try that first.
Also, when you select a source, see if there is a TWAIN option there.
TWAIN is the standard API for scanners, so if you can scan via that one,
you'd be avoiding the piece that probably relies on the Office module.
If none of that helps, then I would keep bugging the manufacturer.
Citing a KB that just describes how scanning works in Office 2003 and
2007 sounds to me like they know their software has a compatibility
problem and they either don't feel like fixing it, don't know if they'll
fix it or when or just don't know what is going on.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Sorry, that reply sounded snotty! I usually try everything before I ask. I
did talk to technical support from my scanner's manufacturer and they say it
is a Microsoft issue related to http://support.microsoft.com/kb/827100.
--
Stacy

Have you looked for newer scanning drivers/software already?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Select Microsoft Office Document Scanning. Select either black & white or
color. Click Scan. (the scanner is already preselected). At that point,
the program crashes and asks me if I want to send the info to microsoft.
--
Stacy


:

What steps are you taking to scan in 2007?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed





We are starting to upgrade from Office 2003 to 2007. Everything works great
except for the document scanning. Whenever you try to scan from our Canon
printer, the program shuts down. I can scan into the clip organizer with no
problem and 2003 version worked ok too.

I downloaded firmware for our printer dated 4/30/07 so I am sure it is the
latest and greatest. Plus, it works for clips, like I said. Here is a blurb
from the event log message:
Faulting application mspscan.exe, version 12.0.4518.1014, stamp 4541757d,
faulting module msvcr80.dll, version 8.0.50727.762, stamp 45712238, debug? 0,
fault address 0x00014ca3.

Any ideas?

 

[srd]

Thank you JoAnn. I was referring to my own snotty remark, not Patrick. --
Stacy

Believe me, Patrick does not give snotty remarks. I do - but not him.

And where/when did you say what you've already tried finding updated drivers
(you mentioned firmware - that's different) and why did you think that your
scanner mfr would own up to anything when they can blame it on someone else?

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

Sorry, that reply sounded snotty! I usually try everything before I ask.
I
did talk to technical support from my scanner's manufacturer and they say
it
is a Microsoft issue related to http://support.microsoft.com/kb/827100.
--
Stacy

Have you looked for newer scanning drivers/software already?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed





Select Microsoft Office Document Scanning. Select either black & white
or
color. Click Scan. (the scanner is already preselected). At that
point,
the program crashes and asks me if I want to send the info to
microsoft.
--
Stacy


:

What steps are you taking to scan in 2007?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update:
http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed





We are starting to upgrade from Office 2003 to 2007. Everything
works great
except for the document scanning. Whenever you try to scan from
our Canon
printer, the program shuts down. I can scan into the clip
organizer with no
problem and 2003 version worked ok too.

I downloaded firmware for our printer dated 4/30/07 so I am sure it
is the
latest and greatest. Plus, it works for clips, like I said. Here
is a blurb
from the event log message:
Faulting application mspscan.exe, version 12.0.4518.1014, stamp
4541757d,
faulting module msvcr80.dll, version 8.0.50727.762, stamp 45712238,
debug? 0,
fault address 0x00014ca3.

Any ideas?

 

[srd]

Thanks. I will give them some thought. I know that KB didn't really tell me
anything either. I was just passing along what they told me.
--
Stacy

That KB doesn't really give any explanation as to why this could be the
reason. It just describes how to scan in Office 2003 and 2007.
My guess why they provided you with that KB is: Office 2003 has its own
scanning software built-in. That wizard was removed in Office 2007, but
not completely. It was actually added to OneNote 2007 and remained in
the clipart gallery software. For all the other Office 2007 programs
though, you need to use the scanning software provided by the
manufacturer or by Windows. My guess is that your manufacturer's
software somehow ties into the now-removed Office scanning module and
its non-existence causes it to crash.
If you haven't tried removing, reboot and reinstalling the scanner
software/driver, I'd try that first.
Also, when you select a source, see if there is a TWAIN option there.
TWAIN is the standard API for scanners, so if you can scan via that one,
you'd be avoiding the piece that probably relies on the Office module.
If none of that helps, then I would keep bugging the manufacturer.
Citing a KB that just describes how scanning works in Office 2003 and
2007 sounds to me like they know their software has a compatibility
problem and they either don't feel like fixing it, don't know if they'll
fix it or when or just don't know what is going on.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Sorry, that reply sounded snotty! I usually try everything before I ask. I
did talk to technical support from my scanner's manufacturer and they say it
is a Microsoft issue related to http://support.microsoft.com/kb/827100.
--
Stacy

Have you looked for newer scanning drivers/software already?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed





Select Microsoft Office Document Scanning. Select either black & white or
color. Click Scan. (the scanner is already preselected). At that point,
the program crashes and asks me if I want to send the info to microsoft.
--
Stacy


:

What steps are you taking to scan in 2007?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed





We are starting to upgrade from Office 2003 to 2007. Everything works great
except for the document scanning. Whenever you try to scan from our Canon
printer, the program shuts down. I can scan into the clip organizer with no
problem and 2003 version worked ok too.

I downloaded firmware for our printer dated 4/30/07 so I am sure it is the
latest and greatest. Plus, it works for clips, like I said. Here is a blurb
from the event log message:
Faulting application mspscan.exe, version 12.0.4518.1014, stamp 4541757d,
faulting module msvcr80.dll, version 8.0.50727.762, stamp 45712238, debug? 0,
fault address 0x00014ca3.

Any ideas?

 

[JoAnn Paules]

I misread your comment. Please accept my apologies. It's so hard to read how
a statement is made, isn't it?

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

Thank you JoAnn. I was referring to my own snotty remark, not
atrick. --
Stacy

Believe me, Patrick does not give snotty remarks. I do - but not him.

And where/when did you say what you've already tried finding updated
drivers
(you mentioned firmware - that's different) and why did you think that
your
scanner mfr would own up to anything when they can blame it on someone
else?

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

Sorry, that reply sounded snotty! I usually try everything before I
ask.
I
did talk to technical support from my scanner's manufacturer and they
say
it
is a Microsoft issue related to http://support.microsoft.com/kb/827100.
--
Stacy


:

Have you looked for newer scanning drivers/software already?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update:
http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed





Select Microsoft Office Document Scanning. Select either black &
white
or
color. Click Scan. (the scanner is already preselected). At that
point,
the program crashes and asks me if I want to send the info to
microsoft.
--
Stacy


:

What steps are you taking to scan in 2007?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update:
http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
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We are starting to upgrade from Office 2003 to 2007. Everything
works great
except for the document scanning. Whenever you try to scan from
our Canon
printer, the program shuts down. I can scan into the clip
organizer with no
problem and 2003 version worked ok too.

I downloaded firmware for our printer dated 4/30/07 so I am sure
it
is the
latest and greatest. Plus, it works for clips, like I said.
Here
is a blurb
from the event log message:
Faulting application mspscan.exe, version 12.0.4518.1014, stamp
4541757d,
faulting module msvcr80.dll, version 8.0.50727.762, stamp
45712238,
debug? 0,
fault address 0x00014ca3.

Any ideas?

 

[Bob Buckland ?:-\)]

Hi Patrick,

I think you may be mixing two different scanner functionalities here.
(1) The MS Office Document Scanning Component from MS Office Document Imaging with
(2) the previous version "Insert from Scanner/Camera link" in the Office app menus.

The former is intact in Office 2007 but the presets have had problems with certain scanners, especially ones using 48bit resolution
or sheet feeders.

The menu command - scan from Camera/Scanner can be used in all of the apps still with a small workaround.

==================
That KB doesn't really give any explanation as to why this could be the
reason. It just describes how to scan in Office 2003 and 2007.
My guess why they provided you with that KB is: Office 2003 has its own
scanning software built-in. That wizard was removed in Office 2007, but
not completely. It was actually added to OneNote 2007 and remained in
the clipart gallery software. For all the other Office 2007 programs
though, you need to use the scanning software provided by the
manufacturer or by Windows. My guess is that your manufacturer's
software somehow ties into the now-removed Office scanning module and
its non-existence causes it to crash.
If you haven't tried removing, reboot and reinstalling the scanner
software/driver, I'd try that first.
Also, when you select a source, see if there is a TWAIN option there.
TWAIN is the standard API for scanners, so if you can scan via that one,
you'd be avoiding the piece that probably relies on the Office module.
If none of that helps, then I would keep bugging the manufacturer.
Citing a KB that just describes how scanning works in Office 2003 and
2007 sounds to me like they know their software has a compatibility
problem and they either don't feel like fixing it, don't know if they'll
fix it or when or just don't know what is going on.

Patrick Schmid [OneNote MVP]>>

 

[Patrick Schmid [MVP]]

Hi Bob,

Somehow I was afraid I'd get myself into trouble with answering an ODI
question. Thanks for setting it straight!

Patrick

 

[C.A. MacDonald]

I am having the same problem with my HP g85, same error in the event viewer.
If i belive you correctly Microsoft document imaging is NOT included with
Office 2007 even though it has an installation option?
It worked fine on the same system with Vista (returned to XP due to critical
buisness software application incompatability). the problem is in the 2007
version of mspscan.exe - 2003 version works properly.

the work around i have used is to unistall Office 2007 and delete all
versions of mspscan.exe and related files, install office 2003 with document
scanning, then reistall office 2007 with the document scanning option as not
installed.

I dont really want both version installed on my machine, I expected Office
2007 to handle this critical task on its own.

That KB doesn't really give any explanation as to why this could be the
reason. It just describes how to scan in Office 2003 and 2007.
My guess why they provided you with that KB is: Office 2003 has its own
scanning software built-in. That wizard was removed in Office 2007, but
not completely. It was actually added to OneNote 2007 and remained in
the clipart gallery software. For all the other Office 2007 programs
though, you need to use the scanning software provided by the
manufacturer or by Windows. My guess is that your manufacturer's
software somehow ties into the now-removed Office scanning module and
its non-existence causes it to crash.
If you haven't tried removing, reboot and reinstalling the scanner
software/driver, I'd try that first.
Also, when you select a source, see if there is a TWAIN option there.
TWAIN is the standard API for scanners, so if you can scan via that one,
you'd be avoiding the piece that probably relies on the Office module.
If none of that helps, then I would keep bugging the manufacturer.
Citing a KB that just describes how scanning works in Office 2003 and
2007 sounds to me like they know their software has a compatibility
problem and they either don't feel like fixing it, don't know if they'll
fix it or when or just don't know what is going on.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Sorry, that reply sounded snotty! I usually try everything before I ask. I
did talk to technical support from my scanner's manufacturer and they say it
is a Microsoft issue related to http://support.microsoft.com/kb/827100.
--
Stacy

Have you looked for newer scanning drivers/software already?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed





Select Microsoft Office Document Scanning. Select either black & white or
color. Click Scan. (the scanner is already preselected). At that point,
the program crashes and asks me if I want to send the info to microsoft.
--
Stacy


:

What steps are you taking to scan in 2007?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105
Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80
***
Customize Office 2007: http://pschmid.net/office2007/customize
RibbonCustomizer Add-In: http://ribboncustomizer.com
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed





We are starting to upgrade from Office 2003 to 2007. Everything works great
except for the document scanning. Whenever you try to scan from our Canon
printer, the program shuts down. I can scan into the clip organizer with no
problem and 2003 version worked ok too.

I downloaded firmware for our printer dated 4/30/07 so I am sure it is the
latest and greatest. Plus, it works for clips, like I said. Here is a blurb
from the event log message:
Faulting application mspscan.exe, version 12.0.4518.1014, stamp 4541757d,
faulting module msvcr80.dll, version 8.0.50727.762, stamp 45712238, debug? 0,
fault address 0x00014ca3.

Any ideas?

 

[SuperFreak]

I just came and registered here to report that I am having the same
problem with my HP OfficeJet G55 (USB conn.). I've had Office 2003
installed on XP before, and that was fine with this printer. Now the
built-in Microsoft Office Document Scanning in Office 2007 ends to that
specific error message every time I try to scan.
Canon, HP both affected, so it seems like an MS issue to me...

 

[JoAnn Paules]

Same problem as what? What specific error message?

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

 

[stevel]

I had a similar problem with Office 2003 after applying Service Pack 3 -
Microsoft Office Document Scanning crashed when pressing the "Scan" button. I
read somewhere or the other (can't remember where) that the problem is with
the length of the name of the scanner device (in Control Panel->Scanners and
Cameras). In my case, the name of the scanner was "Hewlett-Packard Officejet
R40 Scanner". I renamed this device to "HP Officejet Scanner R40" and cured
the problem!

Hope this helps

Same problem as what? What specific error message?

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

I just came and registered here to report that I am having the same
problem with my HP OfficeJet G55 (USB conn.). I've had Office 2003
installed on XP before, and that was fine with this printer. Now the
built-in Microsoft Office Document Scanning in Office 2007 ends to that
specific error message every time I try to scan.
Canon, HP both affected, so it seems like an MS issue to me...