Microsoft Office Document Scanning stopped working

[Jacques Giraud]

I have a Microtek ScanMaker 6800 that used to work properly with Microsoft
Document scanning. I had to do a system restore and now everytime I go to use
the software, I get an error dialog that says:

The scan failed because of a scanner hardware error. Feeder may be jammed.
Please correct the error and scan again.

I don't have a sheet feeder so the error is incorrect. I get the same result
regardless if I use the WIA driver or the Microtek driver. I am running MS
Office Professional SP2. I have tried the following to resolve the issue but
it still hasn't been resolved:

1. Remove the Microtek drivers under safe mode and reinstalled them.
2. Remove MS Office and reinstalled it.
3. Disabling WIA service to stop it from creating a driver for the scanner.
4. Upgraded to newer versions of Microtek drivers
5. Switched USB ports on the scanner
6. Swithed from USB to Firewire for the scanner interface

I have searched the support.microsoft.com newsgroups and haven't found
anything that closely matches this error. Previous newsgroup searches
indicated that the error is caused by a bug in office where it selects the
wrong driver (WIA) because both the Microtek and WIA driver are named the
same.

Does anybody know how to resolve this or is a patch available from
Microsoft. Its a feature I use all the time in Office.

Any help greatly appreciated.

Thanks
Jacques Giraud

 

[Keme]

I have a Microtek ScanMaker 6800 that used to work properly with Microsoft
Document scanning. I had to do a system restore and now everytime I go to use
the software, I get an error dialog that says:

The scan failed because of a scanner hardware error. Feeder may be jammed.
Please correct the error and scan again.

I don't have a sheet feeder so the error is incorrect. I get the same result

[...]

Is there a scanner setup toolkit installed in Windows? It may have
options for manually setting optional hardware accessories. If the sheet
feeder is marked as "installed", the scanner driver will probably probe
that, and give an error when it gets no response.

If the accessory list is not maintained within Windows, the list must be
transferred from the scanner. Either the feeder is automatically sensed
by the scanner or feeder presence is selected by a front panel function.
Search for reset options on the scanner.

 

[Jacques Giraud]

There is no option in Office Document Scanning to set hardware options
related to the scanner. If the scanner has a sheet feeder, it is detected and
you can choose to use it or not. This scanner never had a sheet feeder and
the option is not available to be checked.

I have a Microtek ScanMaker 6800 that used to work properly with Microsoft
Document scanning. I had to do a system restore and now everytime I go to use
the software, I get an error dialog that says:

The scan failed because of a scanner hardware error. Feeder may be jammed.
Please correct the error and scan again.

I don't have a sheet feeder so the error is incorrect. I get the same result

[...]

Is there a scanner setup toolkit installed in Windows? It may have
options for manually setting optional hardware accessories. If the sheet
feeder is marked as "installed", the scanner driver will probably probe
that, and give an error when it gets no response.

If the accessory list is not maintained within Windows, the list must be
transferred from the scanner. Either the feeder is automatically sensed
by the scanner or feeder presence is selected by a front panel function.
Search for reset options on the scanner.

 

[Bob Buckland ?:-\)]

Hi Jacques,

There are a couple of things you may want to try.

1. Check to see that if your Scanner device requires a function to enable its front panel buttons (if any) that that utility/app is
running to be sure the scanner is 'seen.

2. Check in an app such as http://irfanview.com that you can acquire the scanner source and do a test scan successfully.

3. In MS Office Document scanning try to create a new 'preset' and see if the scanner is available to it with the driver you're
using. It is possible that pieces of both scanner driver files are still being accessed. Have you tried using a TWAIN driver?

FWIW, using a system restore point can do some odd things to Office.
What version/build of Word (from Help=>About...) are you using?

========
There is no option in Office Document Scanning to set hardware options
related to the scanner. If the scanner has a sheet feeder, it is detected and
you can choose to use it or not. This scanner never had a sheet feeder and
the option is not available to be checked. >>

 

[Jacques Giraud]

Hi Bob,

Thanks for your suggestions.

1. The scanner works perfectly in every other application except MS Document
scanning. There is even a WIA driver for the scanner that also works
properly. I have tested it with Photoshop, Adobe Acrobat and several other
graphics applications.

2. The application (ScannerFinder) is working fine and when I press a button
I can configure what its supposed to do and it does it.

3. The version of Word that I am using is 11.6568.6568 SP2.

 

[Jacques Giraud]

Hi Bob,

Thanks for your suggestions.

1. The scanner works perfectly in every other application except MS Document
scanning. There is even a WIA driver for the scanner that also works
properly. I have tested it with Photoshop, Adobe Acrobat and several other
graphics applications.

2. The application (ScannerFinder) is working fine and when I press a button
I can configure what its supposed to do and it does it.

3. The version of Word that I am using is 11.6568.6568 SP2.

 

[Bob Buckland ?:-\)]

Hi Jacques,

Did you try using the TWAIN driver and setting up a new preset
or modifying an existing one in MS Office Document Scanning?

========
Hi Bob,

Thanks for your suggestions.

1. The scanner works perfectly in every other application except MS Document
scanning. There is even a WIA driver for the scanner that also works
properly. I have tested it with Photoshop, Adobe Acrobat and several other
graphics applications.

2. The application (ScannerFinder) is working fine and when I press a button
I can configure what its supposed to do and it does it.

3. The version of Word that I am using is 11.6568.6568 SP2. >>

 

[Jacques Giraud]

Hi Bob,

Creating a new preset returns the same error. I neglected to mention thats
one of the first things that I tried.

I have also tried creating presets using the WIA driver and the Microtek
driver and they both return the same results.

Thanks
Jacques Giraud

 

[Frank Bicknell]

Bob, thanks for your advice. You say to load a TWAIN driver; how do we do
that, please?

 

[Frank Bicknell]

Jacques, I think we are having someof the same problems: I have a Microtek
5950 with ADF - it will scan, but the ADF option is grayed out and not
selectable.

It worked great with W2000, btw.

 

[Ben]

I have the exact same problem with a canon PIXMA MP780 Multifunctional
device. The MODI scanning works perfectly on my tablet PC with and without
using the sheet feeder but i get exactly the same error as you with my
desktop PC. The scanner works perfectly in all other applications on my
desktop PC and Tablet PC. Is there any known solution? I have had the MODI
scanning working perfectly on this same desktop PC before a complete system
format and reinstall. Any suggestions? I have tried everything that has
previously been mentioned in this forum?