Microsoft Office Freezes Computer After Macintosh Automatic Update

[Andre Costa]

Hello everyone,

I am having the following problem.

I have Microsoft Office 2004 installed on my iMac G5 and it was working
fine until I installed two automatic updates for Macintosh.
They were:

QuickTime Version 7.0.1 (downloaded and installed on June 14th)
Security Update 2005-006 Version 1.0 (downloaded and installed on June
14th)

Now when I try to open any Microsoft application (Entourage, Word,
Excel) the system shows up the first introduction screen for the
software and freezes. No key works! I have to hard-boot it and restart
my computer.

Please let me know what can be wrong or how this problem could be
fixed.
Thank you very much,

 

[Jim Gordon MVP]

Hi Andre,

Whenever major software updates are done, be sure to go to the Utilities
folder and run DiskUtility to repair permissions.

Please give that a try.

Thanks.

-Jim

 

[Andre Costa]

Hi Jim,

I ran DiskUtility yesterday, rebooted the machine and tried again. Same
thing.
Is there a way (like in PCs) to return to a previous date before the
updates were installed?

Thank you very much,

 

[Daiya Mitchell]

I don't think there's a rollback feature.

What OS are you using?

With Panther 10.3.9, I have both those updates installed and Office 2004 is
behaving fine.

Freezing on splash screen might be a font issue.
See here:
http://support.microsoft.com/?kbid=313535

And a little bit of explanation here:
http://word.mvps.org/MacWordNew/DamagedPrefs.htm
(hit refresh a few times in Safari, or use a different browser)

 

[Andre Costa]

The technician came over today and fixed the computer. According to
him, there was a entourage file located in the library-preferences that
was corrupt.
He removed it and everything started working again.
Thank you for your help.

 

[David Geiser]

The technician came over today and fixed the computer. According to
him, there was a entourage file located in the library-preferences that
was corrupt.
He removed it and everything started working again.
Thank you for your help.

I am having similar problems, more when I am opening up individual Word
documents. It is also very inconsistent, and it has happened only since I
updated to Tiger.

What is the name of the offending file?


--
David Geiser -- remove the vowels from my name and add the a to yahoo to
email

"My fellow Americans. As a young boy, I dreamed of being a baseball, but
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