Microsoft Office Help

[Erica0618]

I have a question -
I currently own the discs for Microsoft Office XP Professional. When I
loaded it the first time onto my computer, it didn't load I guess what you
call the media disc? Well, I needed the brochure template tonight so I
thought I would load it. Office wouldn't recognize the discs (either of
them). So I panicked, deleted the whole office suite and now I cannot reload
it onto my computer at all without it saying windows cannot find the
installation program. But the kicker is the cd-rom is in the drive. Anyone
have any idea what's going on and have any helpful hints? Any help is
welcome. Thanks so much!

 

[Steve Rindsberg]

I have a question -
I currently own the discs for Microsoft Office XP Professional. When I
loaded it the first time onto my computer, it didn't load I guess what you
call the media disc? Well, I needed the brochure template tonight so I
thought I would load it. Office wouldn't recognize the discs (either of
them). So I panicked, deleted the whole office suite and now I cannot reload
it onto my computer at all without it saying windows cannot find the
installation program. But the kicker is the cd-rom is in the drive. Anyone
have any idea what's going on and have any helpful hints? Any help is
welcome. Thanks so much!

Can Windows see anything on other CDs when you put them in the same drive?

Try powering the computer down completely (the CD drive too if it's an
external). Give it five minutes or so, then restart. See if that helps.

 

[Erica0618]

Thanks. I tried rebooting it last night but it didn't do anything. Maybe
tonight before I go to bed I'll power down and see what happens tomorrow.
Thanks.

 

[Steve Rindsberg]

Thanks. I tried rebooting it last night but it didn't do anything. Maybe
tonight before I go to bed I'll power down and see what happens tomorrow.
Thanks.

Sure, but again ...

 

[Erica0618]

Yes it can. It read the Office Media CD and it also read a DVD I had inserted
to watch.

 

[Steve Rindsberg]

Yes it can. It read the Office Media CD and it also read a DVD I had inserted
to watch.

First, I'd try creating a new folder on your hard drive then copying the entire
install CD to that folder. If that works, open the folder and doubleclick the
SETUP.EXE program.

 

[Erica0618]

Hmm, I'll give it a shot. Thanks.

First, I'd try creating a new folder on your hard drive then copying the entire
install CD to that folder. If that works, open the folder and doubleclick the
SETUP.EXE program.


--
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
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