Hi Simon:
Re-installing will do nothing. The files that are damaged are not part of
the installation.
When you installed Word 2008, it imported some settings from Word 2004, and
I wish it hadn't, because that's what is causing this problem.
Please try this:
1) Quit all Microsoft applications.
2) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.
3) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
/Users/ ~ /Library/Application Support/Microsoft/Office/User Templates/
4) If the following files exist, Remove or rename them:
~/Library/Preferences/Microsoft/Word Settings (10)
~/Library/Preferences/Microsoft/Word Settings (11)
User/Library/Preferences/com.Microsoft.Word.plist
User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)
5) Now re-start Word 2008 and it should be OK.
Be thorough with this, if you leave any of these files behind Word 2008 will
find them and won't replace them. Do it right and Word will construct a
new, clean, set of preferences and everything should now work.
Make sure you apply the 12.1 and 12.1.1 updates before trying to use it.
If it doesn't fix it, please post back and we'll get serious with it
Cheers
Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
I have the 2004 Microsoft Office Student Teacher edition. When I try to open
all programs within office they do not load properly and the "thinking" icon
appears before I eventually have to force quit. Should I reinstall or is there
another solution?
thanks,
Simon
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John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:
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