Microsoft Office Local Files Slow To Open

[Matt]

Hi, I have a strange problem. One of our users is using
Office XP on a fully patched Windows 2k machine (512 MB
RAM, 1.5 Ghz, fast machine). Whenever she tries to open an
Office file using any method other than File -> Open (i.e.
double-clicking in Explorer, opening e-mail attachments,
etc) she gets a 1.5 minute delay before the file will
open. This occurs in Excel, Powerpoint, and Word. I
haven't tried Access.

Here's what I've tried:
- Rebooted in Safe Mode, double-clicking on a word file
opens fine. Problem does not occur in Safe Mode.
- Uninstalled, deleted all registry entries, and
reinstalled Office.
- Moved .dot files out of the template folder and the
startup folder (googling has turned this up as an
occasional problem).
- Removed all networked printers (googling has turned this
up as an occasional problem).
- Defragged and error checked her hard drive.

I am not having this problem with any other software
program.

Any ideas?
-

 

[TF]

Is this files from the local hard disk or from the server? What server
software and service patches are you running. Are any other users running
WOrd XP? Do they have a problem?



: Hi, I have a strange problem. One of our users is using
: Office XP on a fully patched Windows 2k machine (512 MB
: RAM, 1.5 Ghz, fast machine). Whenever she tries to open an
: Office file using any method other than File -> Open (i.e.
: double-clicking in Explorer, opening e-mail attachments,
: etc) she gets a 1.5 minute delay before the file will
: open. This occurs in Excel, Powerpoint, and Word. I
: haven't tried Access.
:
: Here's what I've tried:
: - Rebooted in Safe Mode, double-clicking on a word file
: opens fine. Problem does not occur in Safe Mode.
: - Uninstalled, deleted all registry entries, and
: reinstalled Office.
: - Moved .dot files out of the template folder and the
: startup folder (googling has turned this up as an
: occasional problem).
: - Removed all networked printers (googling has turned this
: up as an occasional problem).
: - Defragged and error checked her hard drive.
:
: I am not having this problem with any other software
: program.
:
: Any ideas?
: -