Microsoft Office Mac v.x Product Key

[Wayne]

I'm reinstalling all software on my imac to include Office v.x. Upon
trying to open the Office applications I am being asked to insert my
product key, which generates an error. I called customer support who
told me that my version is no longer supported. Does anyone have any
suggestions for me to get my product key to work? Right now my Office
applications are useless to me.

Wayne

 

[Bob Greenblatt]

I'm reinstalling all software on my imac to include Office v.x. Upon
trying to open the Office applications I am being asked to insert my
product key, which generates an error. I called customer support who
told me that my version is no longer supported. Does anyone have any
suggestions for me to get my product key to work? Right now my Office
applications are useless to me.

Wayne

If you are sure you have a valid product key look at it carefully. It's very
easy to get eight and B, 6 and G, 1 and L mixed up among others.

 

[CyberTaz]

It may also be a matter of how you got your Office software *OFF* your iMac
in the first place - or did you? If you dragged stuff to the trash or did
anything other than run the Remove Office utiity to fully & properly remove
all treaces of the previous installation your "new" install can't use even a
valid, correctly entered key because there is already a record of it on the
same system. Have a look here & follow the steps for Remove & Reinstall
Office:

http://word.mvps.org/mac/Diagnose.html

 

[Diane Ross]

I'm reinstalling all software on my imac to include Office v.x. Upon
trying to open the Office applications I am being asked to insert my
product key, which generates an error. I called customer support who
told me that my version is no longer supported.

The person obviously didn't listen to you. You are not asking for product
support, but help with a purchased product registration key. There is no
limit on this type of support AFAIK.

Does anyone have any
suggestions for me to get my product key to work? Right now my Office
applications are useless to me.

Once in a while the Product Key itself is corrupt or invalid. See this
user's account:

<http://www.entourage.mvps.org/user/index.html#user7>

Before you go into WWIII to get the problem solved, use this as a good
excuse to buy a new version of Office. You can find copies of Office 2004 at
quite reasonable prices now. Heck, I even have a copy with VPC that I've
never opened that I purchased for a family friend that never got around to
using it. Ungrateful ingrate.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[Clive Huggan]

The person obviously didn't listen to you. You are not asking for product
support, but help with a purchased product registration key. There is no
limit on this type of support AFAIK.


Once in a while the Product Key itself is corrupt or invalid. See this
user's account:

<http://www.entourage.mvps.org/user/index.html#user7>

Before you go into WWIII to get the problem solved, use this as a good
excuse to buy a new version of Office. You can find copies of Office 2004 at
quite reasonable prices now. Heck, I even have a copy with VPC that I've
never opened that I purchased for a family friend that never got around to
using it. Ungrateful ingrate.

Wayne, I endorse entirely what Diane says. Office X was built on a beta
version of OS 10.1, and Apple has developed the OS vastly since then.
Consequently, Office 2004 is much more solid, and at the cheap prices now
available, I wouldn't hesitate to upgrade if I were in your shoes.

Clive Huggan
============

 

[Wayne]

Wayne, I endorse entirely what Diane says. Office X was built on a beta
version of OS 10.1, and Apple has developed the OS vastly since then.
Consequently, Office 2004 is much more solid, and at the cheap prices now
available, I wouldn't hesitate to upgrade if I were in your shoes.

Clive Huggan
============

Thanks Clive, if I purchased an upgrade version, how would my computer
demonstrate that it has an earlier version since I can't get Office X
to finalize installation? Wouldn't I have the same problem I am
experiencing now?
Wayne

 

[CyberTaz]

When installing the 2004 upgrade you'll be asked to point to the location of
the "Prior Version" - insert the Office X install disk & direct the
installer to that drive.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Wayne]

If you are sure you have a valid product key look at it carefully. It's very
easy to get eight and B, 6 and G, 1 and L mixed up among others.

Thanks Bob, I was getting the eight and B mixed up. Now when I open
the applications it says that I have exceeded the number of
installations and then it automatically quits, Any suggestions?

Wayne

 

[JE McGimpsey]

Thanks Bob, I was getting the eight and B mixed up. Now when I open
the applications it says that I have exceeded the number of
installations and then it automatically quits, Any suggestions?

Sounds like you used the same key as an existing installation on your
network.

If you want to run Office on two machines at the same time, you need two
licenses.

 

[CyberTaz]

.... And if it *isn't* a network issue, see my earlier post

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Diane Ross]

Thanks Clive, if I purchased an upgrade version, how would my computer
demonstrate that it has an earlier version since I can't get Office X
to finalize installation? Wouldn't I have the same problem I am
experiencing now?

This would only apply if you purchased an Upgrade version. I believe you
will find the full version at very reasonable prices now.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>