Microsoft Office Professional 2007 has encountered an error!

[Tylendal]

have installed Microsoft Office Professional 2003 with no problems. When I
attempt to install Microsoft Office Professional 2007 I recieve this error
message.

When the install starts I select "Custom" and click that I want Outlook 2003
removed. I need all the other 2003 applications. I click continue and it
say Installing with the progress bar appearing. There is no "Cancel" button.
After about 2 or 3 minutes I get the subject message. No error number and
just a close button.

I Googled this error message but found nothing that applied to my
installation.

Appreciate you assistance.

Fred Alyea
(e-mail address removed)

 

[DL]

Try installing normally, but dont select upgrade, see if that helps.
If it works you can set about removing OL2003, then adding OL2007

 

[Tylendal]

Hello DL...

I have tried just doing a direct install not selecting custom and the same
thing happens. I get the error was encountered with no specific error and
just the close button. I need to keep the 2003 applications on my machine
but know that Outlook will have to be removed.

What else can I try to get this to work.

Thanks
Fred Alyea
(e-mail address removed)

 

[Aaron Rykhus [MSFT]]

This sounds like either:
http://support.microsoft.com/kb/926315
or
http://support.microsoft.com/kb/927153

Depending on the exact message you get.

 

[Tylendal]

Aaron...

The secon URL covers the message I get.
(http://support.microsoft.com/kb/927153). But when I run the fix outlined
under Windows XP. There is no rgstrtn.lck file. I checked and the only
..lck files are
Hx_1033_MValidator.lck
MS.MSDNQTR.v80.en_1033_MValidator.lck
MS.SQLCC.v9_1033_MValidator.lck
MS.VSCC.v80_1033_MValidator.lck
MS.VSCC.v90_1033_MValidator.lck

Not sure where to go from here. Any suggestion would be appreciated.

Fred Alyea
(e-mail address removed)

 

[Aaron Rykhus [MSFT]]

I've seen where you need to rename the other lck files to get it to work, if
you want to play it safe, start by just renaming the file extension
Hx_1033_MValidator.lck and see if that works, the other lck files look like
they're for SQL Server and Visual C++ or C#.