Microsoft Office programs have allencountered errors and none will launch!

[scottytuesday]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

I have followed all of the advice across the web about this problem as I've seen others have experienced similar pains. The computer displays the following message for all Microsoft Office programs I try to launch. It was working yesterday. Today...not so much.

"Microsoft ______ has encountered a problem and needs to close. We are sorry for the inconvenience."

Someone must have an answer.

 

[Diane Ross]

I have followed all of the advice across the web about this problem as I've
seen others have experienced similar pains. The computer displays the
following message for all Microsoft Office programs I try to launch. It was
working yesterday. Today...not so much.

"Microsoft ______ has encountered a problem and needs to close. We are sorry
for the inconvenience."

Someone must have an answer.

Copy the error log and post it here. You also need to give more details.
"Today not so much" tells us nothing.

Tell us what version is showing for the Microsoft Component Plugin.

/Applications/Microsoft Office
2008/Office/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponen
Tplugin

What version of Leopard are you running?

 

[scottytuesday]

Diane,

Sorry for the lack of pertinent info. No offense intended.

I am running Leopard 10.5.5 and the Microsoft Component Version is 12.0.0

Here is the error log for Entourage:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-12-15 21:47:05 -0800
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.0.0.071130
Crashed Module Name: OSServices
Crashed Module Version: unknown
Crashed Module Offset: 0x00021cec
Blame Module Name: OSServices
Blame Module Version: unknown
Blame Module Offset: 0x00021cec
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x950adcec in _intr + 0x94FE8754 (OSServices + 0x00021cec)
# 2 0x950ae17d in _intr + 0x94FE8BE5 (OSServices + 0x0002217d)
# 3 0x950ae0eb in _intr + 0x94FE8B53 (OSServices + 0x000220eb)
# 4 0x9233f2a6 in _SCDynamicStoreCopyComputerName_proc.41079 + 0x922A895E (LaunchServices + 0x000362a6)
# 5 0x010b9c4e in _McpCreateScriptMenu + 0x00000164 (MicrosoftComponentPlugin + 0x00168c4e)
# 6 0x010b968f in _McpDestroyScriptMenu + 0x000028AD (MicrosoftComponentPlugin + 0x0016868f)
# 7 0x010b9aac in _McpDestroyScriptMenu + 0x00002CCA (MicrosoftComponentPlugin + 0x00168aac)
# 8 0x010b9b50 in _McpCreateScriptMenu + 0x00000066 (MicrosoftComponentPlugin + 0x00168b50)
# 9 0x0001b244 in __mh_execute_header + 0x0001A244 (Microsoft Entourage + 0x0001a244)
# 10 0x0128e78e in LApplication::Run() + 0x0000002C (PowerPlant + 0x0006f78e)
# 11 0x00019c5c in __mh_execute_header + 0x00018C5C (Microsoft Entourage + 0x00018c5c)
# 12 0x000028ce in __mh_execute_header + 0x000018CE (Microsoft Entourage + 0x000018ce)
# 13 0x000027f5 in __mh_execute_header + 0x000017F5 (Microsoft Entourage + 0x000017f5)

X86 Thread State:
eax: 0xa059c5e8 ebx: 0x950adce4 ecx: 0xbffff1bc edx:0x8d087d8b
edi: 0xbffff358 esi: 0x8d087d8b ebp: 0xbffff178 esp:0xbffff110
ss: 0x0000001f eip: 0x950adcec cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010286

Thread 1:

# 1 0x944185c6 in _signgam + 0x94278D86 (libSystem.B.dylib + 0x000015c6)
# 2 0x944a129b in _signgam + 0x94301A5B (libSystem.B.dylib + 0x0008a29b)
# 3 0x02186265 in _MerpCreateSession + 0x00000B05 (merp + 0x00002265)
# 4 0x021858cd in _MerpCreateSession + 0x0000016D (merp + 0x000018cd)
# 5 0x02185954 in _MerpCreateSession + 0x000001F4 (merp + 0x00001954)
# 6 0x0218640d in _MerpCreateSession + 0x00000CAD (merp + 0x0000240d)
# 7 0x944496f5 in _signgam + 0x942A9EB5 (libSystem.B.dylib + 0x000326f5)
# 8 0x944495b2 in _signgam + 0x942A9D72 (libSystem.B.dylib + 0x000325b2)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x944900bf ecx: 0xb00a0a5c edx:0x944185c6
edi: 0x00000e86 esi: 0xa2309d74 ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x944185c6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202

Thread 2:

# 1 0x9441f68e in _signgam + 0x9427FE4E (libSystem.B.dylib + 0x0000868e)
# 2 0x9444a36d in _signgam + 0x942AAB2D (libSystem.B.dylib + 0x0003336d)
# 3 0x952fa460 in __CMProfileID + 0x9522733C (ColorSync + 0x00033460)
# 4 0x9530cd92 in __CMProfileID + 0x95239C6E (ColorSync + 0x00045d92)
# 5 0x944496f5 in _signgam + 0x942A9EB5 (libSystem.B.dylib + 0x000326f5)
# 6 0x944495b2 in _signgam + 0x942A9D72 (libSystem.B.dylib + 0x000325b2)

X86 Thread State:
eax: 0x0000014e ebx: 0x9444a38d ecx: 0xb0122e7c edx:0x9441f68e
edi: 0x02863da4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x9441f68e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246

Loaded modules:

0: Microsoft Entourage (12.0.0.071130 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Mi

 

[Diane Ross]

I am running Leopard 10.5.5 and the Microsoft Component Version is 12.0.0

You have the base install of Office installed. The SP1 updater included over
50 updates just for Entourage. Let's get you updated and correctly
installed.

1) Drag the Office for Mac folder in the root application folder to the
trash and delete it.

2) Log out/in with Shift key down then insert your DVD. This quits all
startup applications including the hidden ones.

3) Run the installer ( I believe your CD Key will still be stored in memory)
as soon as it finishes the install the Microsoft AutoUpdate will pop up in
the Dock. It's a green circle icon. Select to keep in Dock. Do not do
further updates until you restart.

4) After restarting uou will want to log into your account again with the
Shift key down. Select the MAU from the dock and let it install. It will
install the new AutoUpdate 2.1.1. Restart.

5) Same process after restarting log in with Shift key down. Select the MAU
and it will install the 12.1.0 SP1 updater. Restart

6) Same process...shift key down. Run the MAU and it will install 12.1.5.

7) Restart

Now, you can open your Office applications. For details with screenshots see

Install Office for Mac 2008 with updates
<http://www.entourage.mvps.org/install/install.html>

See the Dos and Don'ts for a good install to be sure you don't mess up
Office later on and have update problems.

<http://www.entourage.mvps.org/troubleshoot/install_08.html#basics>

In case the above link does not work:

<http://tinyurl.com/6cmyyc>

Let me know how your install goes.

Happy Holidays!

 

[scottytuesday]

"5) Same process after restarting log in with Shift key down. Select the MAU
and it will install the 12.1.0 SP1 updater. Restart"

I made it to this stage and then the updater wouldn't progress. I left it for an hour and the progress bar wouldn't budge. I've got the programs working but lost all my emails from previous version.

 

[Diane Ross]

I made it to this stage and then the updater wouldn't progress. I left it for
an hour and the progress bar wouldn't budge. I've got the programs working but
lost all my emails from previous version.

You can download the updaters manually.
<http://www.entourage.mvps.org/downloads/mactopia_dl.html>

Installing is not supposed to touch your Microsoft User Data folder.