Microsoft Office v. X for Mac keeps quitting with silly message

[Jeremy Churchill]

Hi there,

I'm using a G4 and Mac OS X 10.3.3, plus Microsoft Office v. X
Professional Edition, now updated to 10.1.5 through Updates 10.1.2,
10.1.3 and 10.1.4. This copy has been installed ONCE ONLY, on a
reformatted hard drive and a clean System install, and has been
registered on-line with Microsoft, with no apparent problems. There
was a copy of Office '98 running for a day or two in Classic before
Office v. X arrived, but I deleted everything of it I could find
before installing v.X.

The problem is, Office (usually running Word) has taken to quitting
suddenly with the following message:

Microsoft Office X cannot start because Microsoft Office is already in
use. An Office program is being used by Jeremy Churchill. Your
installation exceeds the number of installations permitted by the
licence agreement. Click More Information to learn about Microsoft
Office Licensing.

The More Information link takes me to a page of the Mactopia website
which tells me about Microsoft's Network Product ID feature. However,
as I said above, I have installed Office ONCE ONLY, on this computer -
no other, so I can't possibly be really in breach of any license
agreement. I did find a link for a similar problem which told me to
install Update 10.1.2, but as I had already installed that, plus the
others mentioned above, that was of little use. Also, so far, I have
only been running the one Office application when this happens;
starting another does not provoke this message.

Does anyone have a similar problem, or any ideas/suggestions as to how
I cure this?

 

[Walt Basil]

Hi there,

I'm using a G4 and Mac OS X 10.3.3, plus Microsoft Office v. X
Professional Edition, now updated to 10.1.5 through Updates 10.1.2,
10.1.3 and 10.1.4. This copy has been installed ONCE ONLY, on a
reformatted hard drive and a clean System install, and has been
registered on-line with Microsoft, with no apparent problems. There
was a copy of Office '98 running for a day or two in Classic before
Office v. X arrived, but I deleted everything of it I could find
before installing v.X.

The problem is, Office (usually running Word) has taken to quitting
suddenly with the following message:

Microsoft Office X cannot start because Microsoft Office is already in
use. An Office program is being used by Jeremy Churchill. Your
installation exceeds the number of installations permitted by the
licence agreement. Click More Information to learn about Microsoft
Office Licensing.

The More Information link takes me to a page of the Mactopia website
which tells me about Microsoft's Network Product ID feature. However,
as I said above, I have installed Office ONCE ONLY, on this computer -
no other, so I can't possibly be really in breach of any license
agreement. I did find a link for a similar problem which told me to
install Update 10.1.2, but as I had already installed that, plus the
others mentioned above, that was of little use. Also, so far, I have
only been running the one Office application when this happens;
starting another does not provoke this message.

Does anyone have a similar problem, or any ideas/suggestions as to how
I cure this?

This happens when someone else on your network is using Office with the same
CD key. Be it an ethernet or wireless network. Office checks the network for
any other Office app running that is using the same PID.

I would suggest following the instructions for totally removing Office, and
re-install it again if you know for sure that no one else is using your CD
key. You can find instruction for a total removal here:

<http://www.entourage.mvps.org/help/install.html>

Walt Basil
http://www.basilweb.net

 

[Dayo Mitchell]

This happens when someone else on your network is using Office with the same
CD key. Be it an ethernet or wireless network. Office checks the network for
any other Office app running that is using the same PID.

I would suggest following the instructions for totally removing Office, and
re-install it again if you know for sure that no one else is using your CD
key. You can find instruction for a total removal here:

<http://www.entourage.mvps.org/help/install.html>

Walt Basil
http://www.basilweb.net

It might be worth first trying to change the owner, see here for directions.
http://www.mcgimpsey.com/macoffice/office/pid.html

DM

 

[Jeremy Churchill]

It might be worth first trying to change the owner, see here for
directions.
http://www.mcgimpsey.com/macoffice/office/pid.html

DM


Dave, thanks very much indeed for the reply and for the link, but I'm
afraid it didn't work! The procedure was exactly as described and so
easy I thought I'd give it a go rather than have to remove the whole
of Office and start again. Unfortunately, half-an-hour later, up comes
the same message and Word quits as soon as I click "OK" - didn't even
give me the option of saving my work this time!!

Looks like I'll have to go through the whole Remove procedure and then
re-install, after all. Ho hum . . .

Anyone have any other ideas/suggestions? At least I've managed to
register a complaint with Microsoft this time, but I'm not holding my
breath.

Regards

Jeremy Churchill

 

[macnutid]

I am having the exact same problem. Did any of these suggestions fix the
problem for you?

Thanks
Robert Smith

 

[jepper]

Im fighting the same problem. Tryed to look to Microsoft
for help. But they did not know what to do. Now i got a
version 2004, and the problem is the same. I 100% sure im
the only one with this licens. I have an idea that the
machine i running some deamon in the background, and that
it is conflicting with it self. Please post if you find
the solution. I will do the same.