microsoft office word 2007 not responding message

[auntydot]

Everytime I try to open up a new word or excel document it comes up not
responding and just hangs there - I then cancel out of document for the
message restart document to come up and once it has reopened a new document-
then I can open up documents alright. I have run a microsoft office
diagnostic - and that comes up with no errors - it happens every day and is
so annoying can someone please help me. Thanking You.

 

[Graham Mayor]

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm. with
particular regard to the normal template, add-ins and the Word data key in
the registry. If you are using Norton AV, uncheck its office plug-in option.
Excel problems are addressed in the Excel forum.

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Graham Mayor - Word MVP


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