C
cathie_2
Just installed the new office and word is keeping crashing and restarting. Why? what can i do to make it work?
J
John McGhie
Search in here for "Crashing" and work your way through the solutions
offered.
The first thing I would do is replace your Normal.dotm template, as below:
1) Quit all Microsoft applications.
2) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.
3) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
~/User/Library/Application Support/Microsoft/Office/User Templates/
4) If the following files exist, Remove or rename them:
~/Library/Preferences/Microsoft/Word Settings (10)
~/Library/Preferences/Microsoft/Word Settings (11)
User/Library/Preferences/com.Microsoft.Word.plist
User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)
5) Now re-start Word 2008 and it should be OK.
Hope this helps
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
offered.
The first thing I would do is replace your Normal.dotm template, as below:
1) Quit all Microsoft applications.
2) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.
3) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
~/User/Library/Application Support/Microsoft/Office/User Templates/
4) If the following files exist, Remove or rename them:
~/Library/Preferences/Microsoft/Word Settings (10)
~/Library/Preferences/Microsoft/Word Settings (11)
User/Library/Preferences/com.Microsoft.Word.plist
User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)
5) Now re-start Word 2008 and it should be OK.
Hope this helps
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
R
Rick
Was looking up the same Word 08 crashing problem and found this thread. Followed the suggestions and it now works perfectly.
Thanks you so much, John McGhie. I'm a professional writer and lost half a day, but it would have been much worse without your excellent advice.
Thanks you so much, John McGhie. I'm a professional writer and lost half a day, but it would have been much worse without your excellent advice.
J
John McGhie
You're welcome 
I am a professional writer too. Sadly, I can't use Office 2008 in
production, until they get a few of the bugs out
Cheers
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
I am a professional writer too. Sadly, I can't use Office 2008 in
production, until they get a few of the bugs out
Cheers
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia