microsoft office word has encountered a problem and needs to clos

[danrod357]

when I open MSword 2003 I get the message " Microsoft office word has
encountered a problem and needs to close. We are sorry for the inconvenience"
The problem seems to be in the:
Appname: Winword.exe
App ver: 11.0.8026.0
App stamp: 4468c5b1
modname: hpzntp07.dll
modver: 2.140.0.0
modstamp:3d9e1110
debug:0
offset-00026403

Have scan for virus, spyware,spybot but no virus found

Thank you

 

[Suzanne S. Barnhill]

The error message is pointing to your HP printer driver. Try deleting and
reinstalling the printer.

 

[danrod357]

Thank you suzanne, you are 100% correct, this was the message I received form
microsoft "Problem description

An analyst at Microsoft has investigated this problem and determined that an
unknown error occurred in Hewlett-Packard Printer Driver. This software was
created by Hewlett-Packard Company.

Recommendation

Microsoft has researched this problem with Hewlett-Packard Company, and they
do not currently have a solution for the problem that you reported. Below is
a recommendation to take that may help prevent the problem from recurring.

I contacted HP and they told me the same thing you did, plus I was trying to
use a non networked compatible printer as a network printer so it had the
wrong drivers. HP advised to install a network compatible driver to make the
printer a full network printer, I disconnected printer share, reinstalled
drivers and all is great now. Thank you for the quick response Suzanne. I
really appreicate your help

 

[Suzanne S. Barnhill]

I'm glad (albeit surprised) that you were able to get help quickly from MS
and HP as well.