Microsoft Office Word has stopped Working

[Preacher Man]

Anytime I try to close Word I get "Microsoft Office Word has stopped Working"
and I have noticed that I can not use my mouse in the Word document I can
use my scroll to scroll the page up and down, but I can not high light or
move curser using mouse.

How do I fix this without reinstalling?? I am at home and the problem is at
my desk top, and I think my CD is at my room at the job site. It will be a
week before I can get it back here.

Thank you,

Edward

 

[Preacher Man]

I kept going through all the posts below and came across one that fixed my
problem.

Thank you,

Edward

 

[Terry Farrell]

Reinstalling will do nowt. This is an incompatible third party add-in
messing with Word. Check your add-ins - usually as templates in the Word
Startup folder. Remove them all and test that Word is now OK. Then add them
back one at a time until you find the culprit.

 

[Gene]

Any chance you could explain exactly how to do that? I'm frustrated beyond
belief!

 

[Terry Farrell]

Well you can start by eliminating Word itself by starting it in Safe Mode
which by[asses all add-ins, templates, customisations, starting Word in it
clean default install condition. From Start, Run (Winkey+R) type in

winword /a

and press enter. Test now and Word should be working correctly but without
any customisations you may have done. Try restarting Word.

Word will not run correctly if the printer driver is missing or corrupt, or
if there is a third party add-in that is corrupt or incompatible trying to
load at startup. You should check that you have the latest printer driver
from the manufacturer's support site and then delete and reinstall the
printer.

Most third party add-ins are done by installing a template in the Word
Startup folder. Locate the folder and rename any template add-ins by
renaming them xxxx.BAD. Test Word and see if it starts. If it does, then
change the templates back to xxxx.dot one at a time testing each in turn.

 

[gene.stuffle]

Well you can start by eliminating Word itself by starting it in Safe Mode
which by[asses all add-ins, templates, customisations, starting Word in it
clean default install condition. From Start, Run (Winkey+R) type in

winword /a

and press enter. Test now and Word should be working correctly but without
any customisations you may have done. Try restarting Word.

Word will not run correctly if the printer driver is missing or corrupt, or
if there is a third party add-in that is corrupt or incompatible trying to
load at startup. You should check that you have the latest printer driver
from the manufacturer's support site and then delete and reinstall the
printer.

Most third party add-ins are done by installing a template in the Word
Startup folder. Locate the folder and rename any template add-ins by
renaming them xxxx.BAD. Test Word and see if it starts. If it does, then
change the templates back to xxxx.dot one at a time testing each in turn.

--
Terry Farrell - MS Word MVP

Any chance you could explain exactly how to do that? I'm frustrated
beyond
belief!

"Terry Farrell" wrote:

- Show quoted text -

Thanks for the suggestions.

winword /a works just fine.

I have only one template, and renaming it makes no difference.

It doesn't refuse to start all of the time, just about 75%. The rest
of the time, it works perfectly. Given that, I don't see how it could
be a printer driver.

The registry edits I've seen suggested several other places don't make
any difference either.

Any other ideas?

 

[gene.stuffle]

Well you can start by eliminating Word itself by starting it in Safe Mode
which by[asses all add-ins, templates, customisations, starting Word in it
clean default install condition. From Start, Run (Winkey+R) type in

winword /a

and press enter. Test now and Word should be working correctly but without
any customisations you may have done. Try restarting Word.

Word will not run correctly if the printer driver is missing or corrupt, or
if there is a third party add-in that is corrupt or incompatible trying to
load at startup. You should check that you have the latest printer driver
from the manufacturer's support site and then delete and reinstall the
printer.

Most third party add-ins are done by installing a template in the Word
Startup folder. Locate the folder and rename any template add-ins by
renaming them xxxx.BAD. Test Word and see if it starts. If it does, then
change the templates back to xxxx.dot one at a time testing each in turn.

- Show quoted text -

Thanks for the suggestions.

winword /a works just fine.

I have only one template, and renaming it makes no difference.

It doesn't refuse to start all of the time, just about 75%. The rest
of the time, it works perfectly. Given that, I don't see how it could
be a printer driver.

The registry edits I've seen suggested several other places don't make
any difference either.

Any other ideas?- Hide quoted text -

- Show quoted text -

I just tried making another printer (different driver) the default,
and that didn't make any difference either.

 

[gene.stuffle]

Well you can start by eliminating Word itself by starting it in Safe Mode
which by[asses all add-ins, templates, customisations, starting Word in it
clean default install condition. From Start, Run (Winkey+R) type in
winword /a
and press enter. Test now and Word should be working correctly but without
any customisations you may have done. Try restarting Word.
Word will not run correctly if the printer driver is missing or corrupt, or
if there is a third party add-in that is corrupt or incompatible trying to
load at startup. You should check that you have the latest printer driver
from the manufacturer's support site and then delete and reinstall the
printer.
Most third party add-ins are done by installing a template in the Word
Startup folder. Locate the folder and rename any template add-ins by
renaming them xxxx.BAD. Test Word and see if it starts. If it does, then
change the templates back to xxxx.dot one at a time testing each in turn.
--
Terry Farrell - MS Word MVP

Any chance you could explain exactly how to do that? I'm frustrated
beyond
belief!
:
Reinstalling will do nowt. This is an incompatible third party add-in
messing with Word. Check your add-ins - usually as templates in the Word
Startup folder. Remove them all and test that Word is now OK. Then add
them
back one at a time until you find the culprit.
--
Terry Farrell - MS Word MVP
Anytime I try to close Word I get "Microsoft Office Word has stopped
Working"
and I have noticed that I can not use my mouse in the Word document I
can
use my scroll to scroll the page up and down, but I can not high light
or
move curser using mouse.
How do I fix this without reinstalling?? I am at home and the problem
is
at
my desk top, and I think my CD is at my room at the job site. It will
be
a
week before I can get it back here.
Thank you,
Edward- Hide quoted text -
- Show quoted text -

Thanks for the suggestions.

winword /a works just fine.

I have only one template, and renaming it makes no difference.

It doesn't refuse to start all of the time, just about 75%. The rest
of the time, it works perfectly. Given that, I don't see how it could
be a printer driver.

The registry edits I've seen suggested several other places don't make
any difference either.

Any other ideas?- Hide quoted text -

- Show quoted text -

I just tried making another printer (different driver) the default,
and that didn't make any difference either.- Hide quoted text -

- Show quoted text -

Never mind! I found the culprit -- Scansoft's PDF Create! 4. I
uninstalled it, and everything's fine now.

 

[Terry Farrell]

Excellent news. It is nearly always an incompatible third party add-in that
causes these problems.

Terry

On Dec 12, 2:49 am, "Terry Farrell" <[email protected]> wrote:

Well you can start by eliminating Word itself by starting it in Safe
Mode
which by[asses all add-ins, templates, customisations, starting Word
in it
clean default install condition. From Start, Run (Winkey+R) type in

winword /a

and press enter. Test now and Word should be working correctly but
without
any customisations you may have done. Try restarting Word.

Word will not run correctly if the printer driver is missing or
corrupt, or
if there is a third party add-in that is corrupt or incompatible
trying to
load at startup. You should check that you have the latest printer
driver
from the manufacturer's support site and then delete and reinstall
the
printer.

Most third party add-ins are done by installing a template in the
Word
Startup folder. Locate the folder and rename any template add-ins by
renaming them xxxx.BAD. Test Word and see if it starts. If it does,
then
change the templates back to xxxx.dot one at a time testing each in
turn.

Any chance you could explain exactly how to do that? I'm
frustrated
beyond
belief!

"Terry Farrell" wrote:

Reinstalling will do nowt. This is an incompatible third party
add-in
messing with Word. Check your add-ins - usually as templates in
the Word
Startup folder. Remove them all and test that Word is now OK. Then
add
them
back one at a time until you find the culprit.

message
Anytime I try to close Word I get "Microsoft Office Word has
stopped
Working"
and I have noticed that I can not use my mouse in the Word
document I
can
use my scroll to scroll the page up and down, but I can not high
light
or
move curser using mouse.

How do I fix this without reinstalling?? I am at home and the
problem
is
at
my desk top, and I think my CD is at my room at the job site.
It will
be
a
week before I can get it back here.

Thank you,

Edward- Hide quoted text -

- Show quoted text -

Thanks for the suggestions.

winword /a works just fine.

I have only one template, and renaming it makes no difference.

It doesn't refuse to start all of the time, just about 75%. The rest
of the time, it works perfectly. Given that, I don't see how it could
be a printer driver.

The registry edits I've seen suggested several other places don't make
any difference either.

Any other ideas?- Hide quoted text -

- Show quoted text -

I just tried making another printer (different driver) the default,
and that didn't make any difference either.- Hide quoted text -

- Show quoted text -

Never mind! I found the culprit -- Scansoft's PDF Create! 4. I
uninstalled it, and everything's fine now.