Microsoft Office

[Rob Crosthwaite]

Re Office 2004 fpr Mac, Version 11.0 (040408)

Whenever I open Word or Excel document I get the error message "An
unexpected error occurred while trying to load the Microsoft Framework
library".

I suspect that this nhas something to do with the inordinate time it
takes for the program to auto-save, sometimes of the order of 20-30
minutes. When this happened recently I tried to Force Quit Word where
the screen showed that Word was "not responding".

To say that I am disappointed with the product is an understatement,
but perhaps there is a very simple explanation.

Can anyone hep?

 

[Diane Ross]

Whenever I open Word or Excel document I get the error message "An
unexpected error occurred while trying to load the Microsoft Framework
library".

If you receive a framework error, re-apply recent updates. A framework error
normally means one or more components of Office have not been updated
correctly and are now out of synch with other bits.

I would also suggest that you download the combo updater from Apple and run
it again rather than using Software Update. Doing so overwrites potentially
problem-causing files. Several users have reported this fixed some odd
problems they were having with Entourage. Combo updaters will install on the
same version as they¹re applying‹no need to roll back or do a clean install.

After you apply the Apple combo updater, run the Microsoft 11.3.5 updater.

The combo update installer updates Mac OS X 10.4, 10.4.1, 10.4.2, 10.4.3,
10.4.4, 10.4.5, 10.4.6, 10.4.7, or 10.4.8 to 10.4.9.

Mac OS X 10.4.9 Combo Update (PPC)

<http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=13206&cat=60&pl
atform=osx&method=sa/MacOSXUpdCombo10.4.9PPC.dmg>

Mac OS X 10.4.9 Combo Update (Intel)

<http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=13207&cat=60&pl
atform=osx&method=sa/MacOSXUpdCombo10.4.9Intel.dmg>

More info on why applying the combo updater helps:

<http://www.entourage.mvps.org/troubleshoot/combo.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>

 

[Clive Huggan]

And just for the record, Rob, Word on the Mac does not AutoSave.

I hope Diane's suggestion resolves this. What you describe is certainly not
normal -- response times, including when you key Command-s to save, are
almost instantaneous in Word 2004.

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from North America and Europe, so my
follow-on responses to those regions can be delayed)
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