Microsoft Outlook 2002 will not open

[Glenn R. Quattlebaum]

I installed the free AVG anitvirus and Ad-Aware software and now my Microsoft Outlook 2002 will not open. I get an error message that says "Unable to open your default e-mail folders. The.DLLfile for the information service could not be found." I then get a message that asks if I would like to open your default file system instead? If I click yes I get a message that says "MAPI was unable to load the information service PSTPRX.DLL be sure the service is correctly installed and configured." Actually Microsoft Outlook is not my defaul e-mail folder, I use OE for email and MO for the address book and calendar. I would appreciate any suggestions.

 

[Brian Tillman]

I installed the free AVG anitvirus and Ad-Aware software and now my
Microsoft Outlook 2002 will not open. I get an error message that
says "Unable to open your default e-mail folders. The.DLLfile for
the information service could not be found." I then get a message
that asks if I would like to open your default file system instead?
If I click yes I get a message that says "MAPI was unable to load the
information service PSTPRX.DLL be sure the service is correctly
installed and configured." Actually Microsoft Outlook is not my
defaul e-mail folder, I use OE for email and MO for the address book
and calendar. I would appreciate any suggestions.

See if this helps: http://support.microsoft.com/kb/293058/en-us

 

[Brian Tillman]

I installed the free AVG anitvirus and Ad-Aware software and now my
Microsoft Outlook 2002 will not open. I get an error message that
says "Unable to open your default e-mail folders. The.DLLfile for
the information service could not be found." I then get a message
that asks if I would like to open your default file system instead?
If I click yes I get a message that says "MAPI was unable to load the
information service PSTPRX.DLL be sure the service is correctly
installed and configured." Actually Microsoft Outlook is not my
defaul e-mail folder, I use OE for email and MO for the address book
and calendar. I would appreciate any suggestions.

By the way, uninstall AVG and reinstall it without the mail scanning
feature.