Microsoft Outlook 2003 crashes on send/receive emails

[Micky]

I am facing this problem for over a week now of Microsoft Outlook 2003 SP2
crashing when I try sending or receiving my mails. The standard message comes
up saying “Microsoft Office Outlook has encountered a problem and needs to
closeâ€. The accompanying error signature says the following:

AppName: outlook.exe
AppVer: 11.0.8118.0
AppStamp: 456628bf
ModName: msmapi32.dll
ModVersion: 11.0.8002.0
ModStamp: 4373069d
fdebug: 0
Offset: 00021eef

To rectify the problem I tried to play around with checking/unchecking items
in “COM Add-ins†and “Add-in Manager†in the Tools>Options>Other>Advanced
Options tab but it didn’t work. Can someone please help?

Thanks,
Micky

 

[Milly Staples [MVP - Outlook]]

Have you tried Detect and Repair? How about scanpst.exe? Is this a new unicode .pst or the old ansi .pst? If the old version, how big is your ..pst file? (File->Data Management will tell you the format.)

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Micky asked:

| I am facing this problem for over a week now of Microsoft Outlook
| 2003 SP2 crashing when I try sending or receiving my mails. The
| standard message comes
| up saying “Microsoft Office Outlook has encountered a problem and
| needs to closeâ€. The accompanying error signature says the
| following:
|
| AppName: outlook.exe
| AppVer: 11.0.8118.0
| AppStamp: 456628bf
| ModName: msmapi32.dll
| ModVersion: 11.0.8002.0
| ModStamp: 4373069d
| fdebug: 0
| Offset: 00021eef
|
| To rectify the problem I tried to play around with
| checking/unchecking items
| in “COM Add-ins†and “Add-in Manager†in the
| Tools>Options>Other>Advanced Options tab but it didn’t work. Can
| someone please help?
|
| Thanks,
| Micky

 

[Micky]

Thanks for the response Milly,

I had tried Detect and Repair as well as Scanpst.exe but none worked. And I
think mine is unicode pst. Looking at File>Data Management didn't really help
but I searched on the net for more info on it and it seems that ansi pst was
used in Outlook 2002 and was limited to 2GB. Mine is Outlook 2003 and
currently the file size is 2.5GB.

Do you have any other ideas how to fix this issue? Thanks so much.

Regards,
Micky

 

[Milly Staples [MVP - Outlook]]

Try this then. Completely close Outlook - find and rename msmapi.dll to ..old. Run fixmapi.exe (Windows search is your friend) and see if anything gets better.

If this does not work, then start Outlook in Safe mode (start->run->outlook.exe /safe) and uncheck all add-ins that you have installed. Tools->Options->Advanced->Add-in Manager and COM Add-ins. Start Outlook again without the /safe switch and start adding them back one by one until you find the faulting application.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Micky asked:

| Thanks for the response Milly,
|
| I had tried Detect and Repair as well as Scanpst.exe but none worked.
| And I think mine is unicode pst. Looking at File>Data Management
| didn't really help but I searched on the net for more info on it and
| it seems that ansi pst was used in Outlook 2002 and was limited to
| 2GB. Mine is Outlook 2003 and currently the file size is 2.5GB.
|
| Do you have any other ideas how to fix this issue? Thanks so much.
|
| Regards,
| Micky
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Have you tried Detect and Repair? How about scanpst.exe? Is this a
|| new unicode .pst or the old ansi .pst? If the old version, how big
|| is your ..pst file? (File->Data Management will tell you the
|| format.)
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Micky asked:
||
||| I am facing this problem for over a week now of Microsoft Outlook
||| 2003 SP2 crashing when I try sending or receiving my mails. The
||| standard message comes
||| up saying “Microsoft Office Outlook has encountered a problem
||| and needs to closeâ€Â. The accompanying error signature says the
||| following:
|||
||| AppName: outlook.exe
||| AppVer: 11.0.8118.0
||| AppStamp: 456628bf
||| ModName: msmapi32.dll
||| ModVersion: 11.0.8002.0
||| ModStamp: 4373069d
||| fdebug: 0
||| Offset: 00021eef
|||
||| To rectify the problem I tried to play around with
||| checking/unchecking items
||| in “COM Add-ins†and “Add-in Manager†in the
||| Tools>Options>Other>Advanced Options tab but it didn’t work.
||| Can someone please help?
|||
||| Thanks,
||| Micky

 

[Micky]

Thanks Milly,

I tried the options you suggested. Didn't work. I saw on some websites that
the replacing the msmapi.dll from an earlier version (MS Outlook 2002 or
earlier) might work. Do you have an earlier version? Or if you know any other
tricks I can try. Thanks so much.

Regards,
Micky

Try this then. Completely close Outlook - find and rename msmapi.dll to ..old. Run fixmapi.exe (Windows search is your friend) and see if anything gets better.

If this does not work, then start Outlook in Safe mode (start->run->outlook.exe /safe) and uncheck all add-ins that you have installed. Tools->Options->Advanced->Add-in Manager and COM Add-ins. Start Outlook again without the /safe switch and start adding them back one by one until you find the faulting application.


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Micky asked:

| Thanks for the response Milly,
|
| I had tried Detect and Repair as well as Scanpst.exe but none worked.
| And I think mine is unicode pst. Looking at File>Data Management
| didn't really help but I searched on the net for more info on it and
| it seems that ansi pst was used in Outlook 2002 and was limited to
| 2GB. Mine is Outlook 2003 and currently the file size is 2.5GB.
|
| Do you have any other ideas how to fix this issue? Thanks so much.
|
| Regards,
| Micky
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Have you tried Detect and Repair? How about scanpst.exe? Is this a
|| new unicode .pst or the old ansi .pst? If the old version, how big
|| is your ..pst file? (File->Data Management will tell you the
|| format.)
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Micky asked:
||
||| I am facing this problem for over a week now of Microsoft Outlook
||| 2003 SP2 crashing when I try sending or receiving my mails. The
||| standard message comes
||| up saying “Microsoft Office Outlook has encountered a problem
||| and needs to closeâ€ÂÂ. The accompanying error signature says the
||| following:
|||
||| AppName: outlook.exe
||| AppVer: 11.0.8118.0
||| AppStamp: 456628bf
||| ModName: msmapi32.dll
||| ModVersion: 11.0.8002.0
||| ModStamp: 4373069d
||| fdebug: 0
||| Offset: 00021eef
|||
||| To rectify the problem I tried to play around with
||| checking/unchecking items
||| in “COM Add-ins†and “Add-in Manager†in the
||| Tools>Options>Other>Advanced Options tab but it didn’t work.
||| Can someone please help?
|||
||| Thanks,
||| Micky