Microsoft Outlook 2007 stopped responding

[Urizen]

Hello!

When I start Microsoft Outlook 2007 it does not respond anymore. I tried to
repair Microsoft Office 2007 with the installation CD but the following
error occurs during the recovering procedure:

Microsoft Office Enterprise 2007 configuration did not complete successfully.
Error 2203. An internal error has occurred. (C:\Windows|Installer\11c403.ipi
-2147287035)
Contact Microsoft Product Services (PSS) for assistance. For information
about how to contact PSS, se
C:\Users\RUINUN~1|AppData\Temp\Setup0000148c\PSS10R.CHM.

Can someone help me to make Microsoft Outlook 2007 work again, please?


Thank you very much for all the attention given.

Kind regards,
Rui Nunes

 

[Roady [MVP]]

PSS can help you as the error indicated.
Can you fully uninstall Office 2007 and then successfully install it again?

 

[Urizen]

Hi there!

Thank you very much for your answer. In fact, the problem is not related to
the Microsoft Ofiice 2007 files but to the file Outlook.pst which seems to be
damaged/corrupted. I replaced it with an older version and now everything is
working fine. However, the last 150 e-mails are missing. Is there any tool
available so that I can fix/repair the file Outlook.pst which seems to be
damaged?

Thank you very much over again.

Kind regards,
Rui Nunes

 

[Brian Tillman]

Thank you very much for your answer. In fact, the problem is not
related to the Microsoft Ofiice 2007 files but to the file
Outlook.pst which seems to be damaged/corrupted. I replaced it with
an older version and now everything is working fine. However, the
last 150 e-mails are missing. Is there any tool available so that I
can fix/repair the file Outlook.pst which seems to be damaged?

The Inbox Repair Tool comes with every version of Office. For Office 2007,
that program is
%ProgramFiles%\Microsoft Office\Office12\scanpst.exe

If you simply replaced on PST with another in Windows without adjusting your
mail profile in the process, you've probably corrupted your mail profile.

 

[Pyramid 36]

Apparently scanpst.exe is not always found in the Microsft Office folders.
I've had two users this morning who were unable to locate the file where you
mentioned, but in C:\Program Files\Common Files\System\MSMAPI\1033 instead.

 

[Urizen]

Hi Brian!

I already ran the scanpst.exe tool and it found some errors in the
Outlook.pst file. It rectified them and now it no longer reports any error.
However, Outlook 2007 still keeps not responding when I run it as it seems to
be unable to read properly the contents of the Outlook.pst file.

Im fact, I did replace the Outlook.pst with another pst file because they
were both associated with the same mail profile. Them both own the same
contents although the older one is from three moths ago. What is the
recommended procedure to replace pst files? What is it needed to be adjusted
in the mail profile? Now, I can't even access any menu item of Outlook 2007
because it doesn't listen to my commands. It just keeps not responding until
I close it.

Is it there another tool that verifies the integrity of the Outlook.pst
file? Or is the scanpst.exe the most proper one?


Thank you very much for all the support and attention given.

Best regards,
Rui Nunes

 

[Brian Tillman]

Apparently scanpst.exe is not always found in the Microsft Office
folders. I've had two users this morning who were unable to locate
the file where you mentioned, but in C:\Program Files\Common
Files\System\MSMAPI\1033 instead.

For Office 2007, it should be where I said it would be. For earlier
versions of Office, it's in
%CommonProgramFiles%\System\MSMAPI\1033 on English versions of Windows.

 

[Brian Tillman]

What is the recommended procedure to replace pst files?

Make sure they have separate names, then use the Mail applet in Control
Panel to switch from using the original to using the replacement as the
delivery location.

What is it needed to be adjusted in the mail profile?

You should start with a new mail profile.

Is it there another tool that verifies the integrity of the Outlook.pst
file? Or is the scanpst.exe the most proper one?

There are commercial third-party tools avilable. SCANPST is the only one
supplied by Microsoft.

 

[Roady [MVP]]

For earlier versions of Office, it's in

%CommonProgramFiles%\System\MSMAPI\1033 on English versions of Windows.

Actually that only applies to Outlook 2003. If you count Outlook 97 and 98
as 1 version they've managed to put scanpst.exe in a different location for
each version of Outlook.

For an overview of the location per Outlook version see;
See http://www.msoutlook.info/question/77



-----

 

[Urizen]

Hi Brian!

Will I have to say goodbye to the 150 e-mails from the last three months or
is it there any way to recover the contents of the Outlook.pst file that is
letting Microsoft Outlook 2007 not responding?


Thank you very much once again.

Best regards,
Rui Nunes

 

[Roady [MVP]]

He suggested you to try a 3rd party commercial recovering tool. If you
decide not to do that you essentially decided to say goodbye to those mail
items as well.



-----

 

[Urizen]

Hi Brian!

I already uninstalled and installed Office 2007 again but it cannot load the
pst files. I need to clear/delete all my data that is stored in Outlook 2007
(mail profile and mail data) so that when Outlook 2007 starts, it will start
as a new clean installation. How do I delete my files? Where are they
located? After that I will try to import a back up which I have created in
the meantime and hope this does not result in a corrupt pst file.


Thank you very much.

Cheers,
Rui Nunes

 

[Roady [MVP]]

See http://www.msoutlook.info/question/74



-----

 

[Urizen]

Hi there! It seems that the problem is not so complicated as it seems to be.
Once in a blue moon I can start Outlook 2007 properly and have access to all
the e-mail stored in the Outlook.pst file. I know how to create a backup of
its contents but that I have already done. What I would like to do is to save
the contents of the Outlook.pst file into another file; so that I could
initiate the Windows Vista in Safe mode and replace the Outlook.pst file with
the one that I have created just before. After that I would initiate Windows
Vista in normal mode and hopefully Outlook 2007 would always work properly as
the new Outlook.pst file would not be corrupted anymore.

Please, can you tell me what should I do to copy the contents of the
Outlook.pst file into another pst file?


Thank you very much once again.

With my best regards,
Rui Nunes

 

[Brian Tillman]

What
I would like to do is to save the contents of the Outlook.pst file
into another file; so that I could initiate the Windows Vista in Safe
mode and replace the Outlook.pst file with the one that I have
created just before. After that I would initiate Windows Vista in
normal mode and hopefully Outlook 2007 would always work properly as
the new Outlook.pst file would not be corrupted anymore.

Replacing one PST in a mail profile with another of the same name is a good
recipe for corrupting the profile

Please, can you tell me what should I do to copy the contents of the
Outlook.pst file into another pst file?

Open a new PST from within Outlook. Copy the contents of the existing PST
to the new one. Close the new one.

Or, just use Windows Explorer to make a copy of the existing PST, if it's
currently in working order.

 

[patrickdyer]

Replacing one PST in a mail profile with another of the same name is a good
recipe for corrupting the profile


Open a new PST from within Outlook.  Copy the contents of the existing PST
to the new one.  Close the new one.

Or, just use Windows Explorer to make a copy of the existing PST, if it's
currently in working order.

I have the same problems...there is a utility to fix corrupt files in
your PST(s). It is located at "C:\program files\microsoft office
\office12\SCANPST.EXE" Paste that into the run and it will find and
fix errors. I still have an outlook that takes forever to get started
and I think some of my files are corrupt or too large. I have 1759
messages in my Inbox still....ugggghh!

Patrick

 

[Brian Tillman]

I still have an outlook that takes forever to get started
and I think some of my files are corrupt or too large. I have 1759
messages in my Inbox still....ugggghh!

An Outlook folder will easily hold at least 64K items and, for Unicode PSTs,
the default maximum size is 20GB.