Microsoft Problem with Office XP Updates

[William Wagner]

After reading many problems with Office XP Updates - missing .msp files after using Restore, it seems logical that Microsoft needs to correct this problem. Maybe this is just another item that some State's Attorney General needs to look into in that maybe it is a deliberate action by the company. Just seems very funny that so many have the same problem and no one seems to have the answer. I have sent numerous e-mail to Microsoft for help in solving this problem yet no response. I have also been caught in the Catch 22 situation where the oem of my computer says it's a Microsoft problem and Microsoft says you bought the software from the oem. Maybe enough of this type of e-mail might catch someone's attention and fix the problem.

 

[Storm]

-----Original Message-----
After reading many problems with Office XP Updates -

missing .msp files after using Restore, it seems logical
that Microsoft needs to correct this problem. Maybe this
is just another item that some State's Attorney General
needs to look into in that maybe it is a deliberate action
by the company. Just seems very funny that so many have
the same problem and no one seems to have the answer. I
have sent numerous e-mail to Microsoft for help in solving
this problem yet no response. I have also been caught in
the Catch 22 situation where the oem of my computer says
it's a Microsoft problem and Microsoft says you bought the
software from the oem. Maybe enough of this type of e-
mail might catch someone's attention and fix the problem.

.
If you get an answer to this please post it everywhere as

I too have the same problem and see I'm certainly not
alone.

 

[John Ames]

Check http://support.microsoft.com/default.aspx?
scid=kb;en-us;290301&Product=offxp

I had the same problem, and this fixed it. You can also
call MS Office support, and they will help even if you
have OEM software, as long as you make it clear to them
that the problem is with Update, not the basic software.

Good Luck, John

-----Original Message-----
After reading many problems with Office XP Updates -

missing .msp files after using Restore, it seems logical
that Microsoft needs to correct this problem. Maybe
this is just another item that some State's Attorney
General needs to look into in that maybe it is a
deliberate action by the company. Just seems very funny
that so many have the same problem and no one seems to
have the answer. I have sent numerous e-mail to
Microsoft for help in solving this problem yet no
response. I have also been caught in the Catch 22
situation where the oem of my computer says it's a
Microsoft problem and Microsoft says you bought the
software from the oem. Maybe enough of this type of e-
mail might catch someone's attention and fix the
problem.

 

[Tony Josephs]

Sorry but how does this work with Win XP?

The fix seems to only for me/98 and NT/2000

TIA

 

[William Wagner]

See my "FIX" Input dated 12/19/2003. This fix worked for my problem.