Microsoft Products not opening

[michellec141]

Yesterday I was trying to download a word doc from my yahoo email.
After the download, I noticed that the .doc saved to my desktop but
with many symbols/numbers after the doc name. When I tried to click
on it to open it in word, word never opened. I tried opening all the
other microsoft products but they won't open either. I quickly
deleted this downloaded file from my desktop, but I don't know if the
download had anything to do with this problem or not.

When I click on word, powerpoint, excel, etc. in the dock, the icon
for the program will bounce up and down like it is about to open, but
the program never opens. I am not sure what to do at this point.
Would appreciate any feedback.

 

[John McGhie]

This is normally a missing update (perhaps, several updates) or corrupted
preferences. Since NONE of the applications will open, it's most likely to
be a missing update or two.

However, you have not given us the version and level numbers of either your
Microsoft Office programs or your operating system, so we cannot answer.
Sorry: without the details, all we can say is "We don't know!".

Cheers

Yesterday I was trying to download a word doc from my yahoo email.
After the download, I noticed that the .doc saved to my desktop but
with many symbols/numbers after the doc name. When I tried to click
on it to open it in word, word never opened. I tried opening all the
other microsoft products but they won't open either. I quickly
deleted this downloaded file from my desktop, but I don't know if the
download had anything to do with this problem or not.

When I click on word, powerpoint, excel, etc. in the dock, the icon
for the program will bounce up and down like it is about to open, but
the program never opens. I am not sure what to do at this point.
Would appreciate any feedback.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]